New Business Development Director Nordic to Teleperformance

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. The TP Group manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance has 380+ employees across 340 contact centers in 80 countries and is serving 160 markets. For more information, www.teleperformance.com

Teleperformance is a global brand driving digital solutions to enhance customer experience. Our High-Tech High Touch strategy is all about balancing technology with empathy. We partner with our clients in managing front office & back-office customer interactions. Our delivery models include: Omnichannel, smart shoring, work @ home & multilingual hubs. We assist clients in their digital transformation journey by offering digitally integrated solutions – such as Analytics, Automation, Bots, RPA &AI. 

As a New Business Development Director Nordic, you will take full ownership of new business development in your region and vertical – to win new accounts and grow the business in the Nordic region.

•       Developing a network of prospects, with the view of ensuring a healthy pipeline across the region
•       Produce detailed & accurate sales and revenue/budget forecasts 
•       Commercial Sales Strategy & Business Planning/development
•       Achieving Sales, EBT and Gross Profit targets for your area of responsibility
•       Defining, controlling, and tracking of business KPIs & Market Share development
•       Customer satisfaction

To be successful in the position, you have a history in new sales positions in large organisations in an international environment. You just love to turn business opportunities into actual deals, and you know how to get there.

You are experienced in prospecting and lead generation as well as solution selling. You are used to complex sales processes and have excellent C-Level communication skills. You know how to involve the rest of the company in your sales processes, such as Operations and Legal to ensure a solid solution. Furthermore, you have high capacity and is driven to work towards high set goals and a passion for business development.

As a person you are:

•       Leader and salesman at heart with the ability to influence, develop and empower clients and colleagues to achieve objectives through a team approach
•       Analytical with the ability to analyze situations and use a systematic approach to find a solution quickly
•       Positive and unifying attitude
•       Positive and creative approach
•       Fluent in English and one Scandinavian language
•       Willing to travel as needed throughout the region

Sounds interesting? Welcome with your application!
If you have any questions regarding the position, please contact Charlotta Cedermark at charlotta.cedermark@novare.se or +46 735 233004. Please note that we don´t accept application by e-mail due to GDPR

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services.
These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's over 331,000 employees, based in 80 countries, support billions of interactions every year in over 265 languages and 170 markets. The Nordic region has sites in Sweden (Stockholm and Gothenburg), Denmark (Copenhagen), Norway (Oslo) and Finland (Tampere).
For more information, www.teleperformance.com