Senior Support Application Engineèr for Inriver AB

Inriver is a highly ambitious, global company with high growth in the software industry. At Inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization.

When joining Inriver Banking as a Senior Support Application Engineèr forget the traditional categories of first, second- and third-line support. You will balance the work between complex technical issues and how to’s. No day will be the same as you dive into logs and back-end code, communication with customers and partners from across EMEA, working closely with our Business Solution Architects, Developers and Cloud Engineers.

Our Global Support team has the responsibility to provide world-class support to all our customers and partners to help them achieve their goals using our PIM Service, apps, and integrations. The team is spread between Sweden and US and composed of driven team players who work closely together to provide timely, pragmatic, and relevant solutions. Teamwork is vital to what we do and who we are, and we are committed to sharing knowledge within the team and our Inriver Community to help each other improve. If we have the knowledge, we shall share it!

As support application engineér you

• Own and resolve support requests from our customers and partners
• Troubleshoot and provide creative solutions to complex technical problems
• Reproduce and debug issues across our PIM product, apps, and integrations
• Collaborate closely with your colleagues, development, and Site Reliability Engineering team to meet customer requirements and deliver solutions in a timely manner
• Responsible for honoring our SLAs
• Contribute to our knowledge platform and Inriver community
• Teamwork and network both with our internal Inriver teams but also with our customer and partner community
• Driving community webinars with focus to share knowledge and in sigh
• Possess the ability to cooperate and work with all sorts of personalities

We believe you have:

• At least 5 years of application & software support experience.
• intermediate knowledge in C# or equivalent code language
• Education level: Preferred: Higher Vocational Education Diploma
• Highly customer-centric, service minded
• English business level
• It’s also important that you live our core values; innovate, be curious, have fun, work smart and take responsibility – No one is as smart as all of us!

Did we get you inspired? 

We look forward hearing from you.

Inriver AB is collaborating with Wise IT in this recruitment. Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact hiring manager Josefine Lindborg, josefine.lindborg@wiseit.se

Hope to hear from you soon!

Location: Malmö Office/Hybrid

Application deadline: 30st August 2022

We perform background checks on all final candidates.

Inriver declines calls from other recruitment companies.

About Inriver

Inriver was founded in 2007. It started as an idea to solve a challenge identified during the telco growth in the Nordics in the late 1990s. As the industry expanded rapidly across markets and by products, it became clear creating and maintaining product information manually wasn’t going to scale. Companies needed a solution to improve the creation and distribution processes for their telco product information.

This idea became the product information management (PIM) solution that we now know as Inriver The core concepts of solving challenges around scalability and streamlined processes are the same today as when the company began— the channels are just a bit larger!