Technical Support Engineer

Panagora is looking for a technical first-line-support engineer to join our support team and work towards Panagora’s clients with qualified assistance in technical issues and troubleshooting. 

Together you handle incoming technical matters and take responsibility for the solution and the customer’s experience. If needed, you delegate issues to other resources within the company. 

The role requires you to be professional and instill long-term trust between Panagora and our customers, where they expect us to understand their business and individual needs. 

You will also assist internally with testing and expertise regarding Panagora’s platform. 

Please note: This is a position for HQ in Stockholm, Sweden. At this point we will not be able to offer relocation services for international candidates.

Key Responsibilities 

• First point of contact for Panagora’s clients regarding technical issues 
• Troubleshoot, define, prioritize and document incoming technical matters 
• Assist with technical expertise regarding Panagora's platform, internally and externally

Qualifications 

• At least 1 year of experience in a similar role, preferably within IT/e-commerce or online customer service 
• Excellent communication skills in Swedish and English, verbal and written
• A service-minded approach and excellent problem solving skills 

Nice to have 

• Experience in relevant technical fields such as web development and/or e-commerce systems 
• Experience in Jira or other similar case management system 

What's in it for you?

• A company that invests in your health and personal growth
• Standard perks such as wellness grant and 6 weeks paid vacation 
• A highly creative and inspiring office in the center of Stockholm
• A transparent learning culture where your ideas matter
• A bunch of other awesome benefits, read more about them here… 

Application

We look forward to receiving your application as soon as possible. Deadline for applications is 2021-06-18.

About Panagora

Panagora is a multi-disciplinary digital agency with a focus on e-commerce. We are known for inspirational brand experiences and bold e-commerce solutions with 100% availability at scale. We are a reliable and strategic partner with 20 years experience of e-commerce that always tries to elevate the uniqueness in every brand and make our clients become category winners. We live to be creative and in the forefront of technology and trends, but still we always have best practice in mind. We are our clients' customers, which means we always have the perspective of the user. https://panagora.agency/

The Panagora culture is made out of openness and friendliness. We strive for a mix of skills and personalities and we believe in each individual’s ability. For equality reasons we encourage female applicants in this recruitment process.

Known for inspirational brand experiences and bold e-commerce solutions with 100% availability at scale - We are Panagora.

A multi-disciplinary digital agency with a focus on e-commerce. A reliable partner with 20 years experience of e-commerce. A strategic partner that always tries to elevate the uniqueness in every brand and help our clients create meaningful impact with their digital presence.

At Panagora, we start by listening. Your challenges become our challenges and your customers are our customers. We make you a category winner!