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Getinge Stockholm Full time

Customer Order Specialist

About the job
Customer Order Specialist Date: Feb 7, 2024 Location:

Stockholm, SE

Company: Maquet Critical Care AB Remote Work:

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Job description


Getinge Critical Care is looking for an experienced and customer service-oriented Order Manager to join our team in Solna. In this role you will be responsible for the operational work related to our Sales Order to Cash processes. The team is handling orders from sales offices all over the world and range from customized deliveries of ventilators and anesthesia machines for installation at hospitals to spare parts and consumables held on stock for immediate delivery. The team plays a critical role for customer satisfaction by ensuring clear communication and timely order fulfillment. In this role we also expect you to work with continuous improvements to secure we always have the leanest processes to handle our day-to-day business.

Responsibilities

  • Management of customer orders according to the Sales Order to Cash processes (order confirmation, release of orders for pick and pack and billing on time etc).
  • Answer questions related to orders such as configuration, lead time, delivery date, transport mode, transport tracking, transport claims.
  • Perform customer order entry in SAP basing on received documentation.
  • Collaborate effectively with customers, sales units, 3PL and other supply chain functions to ensure that all sales and billing needs are satisfied.
  • Handle financial conditions such as Incoterms, Letter of Credit, commission, Cash In Advance, Cash Against Documents.
  • Manage special order flows and conditions such as Embargo, inspection, Bill and Hold.
  • Maintain order related parameters and direct customer information and parameters in SAP (SD module).
  • Drive improvements and standardization within the own department or cross functional.
  • Able to make independent decisions and commitments to customers in a timely manner and understands business needs and urgency of order fulfillment and follow-up.

Required Knowledge/Skills/Experience:

  • Upper secondary school, complemented with experience from Supply Chain related roles – preferably within Outbound processes and export.
  • The whole supply-chain process from order to delivery and invoicing (Sales Order to Cash)
  • Order administration of "manufacturing to order"-products (MTO) on a global market
  • Working in SAP or equivalent. Strong knowledge in SAP is a bonus.
  • Extremely detail-oriented, organized, systematic and accurate.
  • Ability to work in an administrative capacity and strong data entry skills
  • Fluent in Swedish and English, both oral and written.
  • Communication and interpersonal skills are essential.
  • Strong organizational and time management skills required.
  • Ability to respond to customer needs in a proactive manner.
  • Intermediate skills in Microsoft Word, Excel and Outlook.

Who you are:


You are a service minded and collaborative team player who has the ability to build strong relationships with our customers. You like to have numerous contacts with different stakeholders, both in the company and outside and love to work independently in an operational environment. As we are operating in the Med-tech industry it is important to ensure legal compliance and quality in all processes. You care to make a difference and share our passion to double the lives saved with the help of our life saving products.

Our Benefits 

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.
We strive for all our employees to be able to achieve a good work-life harmony. We have introduced a flexible approach to our workplaces, and therefore you will have the opportunity to work remotely in this position up to 40 %.  

Application

Applications will be reviewed continually, and we therefore recommend sending us your application as soon as possible. The position might be filled before the last day of application. If you have any questions regarding the position, please do not hesitate to contact Hiring Manager Viviane Malmgren on email: viviane.malmgren@getinge.com


We are looking forward to receiving your application and hope you will join us on our journey to become the world’s most desired MedTech company as we double the lives saved.


About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.

Turn your passion into action

We exist to make life-saving technology accessible to more people. To meet future expectations and perform at our best, we need Team players, Forward thinkers, and Game changers.

Discover our career opportunities

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For this position, the company has chosen to use an external application process. This means that you must apply on their site directly and cannot apply via Uptrail.

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