Support Specialist

At Nordic Entertainment Group, we entertain millions of people every day through our streaming services, radio networks, TV channels and production companies. From live sports and films to music and our own original shows, our purpose is to tell stories, touch lives and expand worlds. We’re now launching our Viaplay streaming service in a wide range of new markets and aiming to become the international streaming challenger. As a Nordic company with a global perspective and clear values, we’re looking for the best people to join us on our journey. 

If this sounds like a challenge you’re interested in, we’re now looking for a Support Specialist with a focus on finance to strengthen the team in our office in Stockholm. 

As Support Specialist, you will be responsible for the user experience of the servicedesks used by the IT teams making sure that the forms are easy to use and that the needed information is retrieved ensuring an enhanced user experience.

You will also be responsible for reviewing all incoming issues in the servicedesk for our financial systems, providing a first response and when needed escalating issues to other team members in the IT Finance team.

By working in the middle of the organization you will build relations with stakeholders within IT as well as with many other departments within the group. You will use your creativity and skills to make life easier for all employees and for the departments that are using the IT systems.

• Help our internal business users by trouble shooting, finding solutions, and answering technical questions for issues related to our financial systems
• Developing the end user satisfaction by improving the support processes for the IT department
• Take an active role in different IT related initiatives.
• Cooperate with the servicedesk owners in other departments finding the best way forward learning from each other
• Perform administrative tasks such as system configuration, user and permissions management, data structuring, master data management etc.

• Document and communicate technical solutions to stakeholders.

At NENT, your personality matters as much as how good you are at what you do. But in order to be successful, we believe you need the following:

• Previous experience from working with financial and reporting systems like Dynamics 365 for finance and operations and Planning Analytics

• Previous experience working with financial processes
• Have at least 1 year of experience working in a support organization
• Have completed a higher education program within computer and systems science or similar experience within financial systems.
• Previous experience working with jira service desk is a bonus.
• Have excellent communication skills and superb written and verbal communication skills in English and Swedish.

We are a company that prioritizes people over everything else — from every single employee to every single one of our millions of customers. What unites us all at NENT Group is our passion to create meaningful moments and evoke emotions with our content.

The essence of our values is defined by the beat we all have pulsing inside us. Defined by our people. Defined by the boundless passion we all share at NENT Group. Defined by how we inspire everyone around us, letting them feel that powerful, energizing beat. Bravery, Equality, Appreciation and Trust are our NENT values — and together, they form a powerful BEAT.

As screening and selection is made continuously, we invite you to apply as soon as possible. If you have any questions or concerns, please reach out to our recruiter Hugo Dahlqvist, hugo.dahlqvist@nentgroup.com

Nordic Entertainment Group (NENT Group) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of race, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.

NENT Group is the Nordic region’s leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create exciting content for media companies around the world. We make life more entertaining by enabling the best and broadest experiences – from live sports to movies to series to music and our own original shows. Headquartered in Stockholm, NENT Group is listed on Nasdaq Stockholm (‘NENT A’ and ‘NENT B’)

Streaming services, radio networks, TV and production companies. It's our mission to create compelling stories that reach beyond media outlets and touch people's lives.