Community and Support Manager

NOW TELL US IF THIS IS YOU

You appreciate and respect the outdoors. You might love fishing, or maybe hiking is more your speed. Or baking chocolate-chip cookies. You love working with amazing (and sometimes quirky) people in tight-knit teams.

Are we getting close? If so, there's a good chance you should talk to us.

We’re looking for a tech-savvy, customer-focused special someone to become our Community and Support Manager. We value street smarts, strong English communication skills, and the ability to take initiative. If you love talking to strangers, thinking on your feet, and turning problems into opportunities, keep on reading.

Know that this is a part-time role with the potential to become much more. Demonstrate that you have the attitude, aptitude, and energy, and the sky’s the limit.

Responsibilities

Provide excellent customer service and support to our community of passionate anglers. That means you’ll focus on both people and technology: On any given day, you’ll manage community relationships and delve into technical issues. As you grow into the role, you’ll analyze customer data and metrics to provide insights into community needs.

You’ll have the opportunity to use your influence to make a lasting and positive impression on the community.

In order to succeed in this role we believe that:

• You have outstanding written and verbal communication skills in native-level English
• You’re organized enough to impose order on chaos. You also know when to focus on the forest, and when to look at the trees.
• Previous experience with customer support within a tech start-up is a plus. Same thing with a university degree.
• Self-motivated, considerate and detail-oriented - you bring energy to your work.
• You thrive when you have to learn fast and adapt to changing conditions.

Questions? Please contact us at jobs@fishbrain.com

Fishbrain is a social network that lets sport fishing enthusiasts share their fishing experiences with friends using web and mobile apps. By adding their fishing trips and catches into the network, members can work out, for instance, what is the most effective bait to use in their favourite lake or what time of day would give them the best chance to hook that dream catch. Sports fishing is the largest hobby in the world, engaging 200 million people. About 40 million of them are Americans, which is why the US is our primary market for now.