Senior Manager Operations EMEA

The sales organization drives the path to purchase from trigger point to post-purchase experience. Here's your opportunity to create the best possible opportunities for the regional EMEA sales teams to be successful. We have our own eCom and a strong distribution channel, including major retailers and specialist stores in our network across 100 markets. With this role, we are taking the next step in driving operational excellence, optimizing channel programs, and improving partner experience. Reporting to the EMEA Sales VP and with a dotted line to the Director of Global Operations, you will be close to the business with a mission to make it more efficient and effective.

What you’ll do:

As our Senior Manager, Operations EMEA you are responsible for the flow of products across the EMEA market, the structure of warehouses, and setting KPIs driving towards operational excellence. The position also leads the way we work across order management, logistics, and repair of products in the EMEA region, with some areas also linked to the APAC region.

Leadership:

• Successfully integrate existing roles into one efficient group leading EMEA operations for both B2B and B2C distribution.
• Drive continuous organizational development, securing that the team is always fit for its purpose, and securing new resources when needed.
• Lead, empower, and coach the team. Responsible for salary reviews, performance development and KPI development.

Operations:

• Oversee order management processes, leveraging Dynamics 365 to optimize order flow and reduce lead times.
• Monitor and analyze inventory levels, ensuring effective stock allocation to meet demand and prevent over- or under-stocking. Monitor inbound and leadtimes from APAC.
• Collaborate with sales, marketing, and product teams to ensure seamless order fulfillment and inventory management.

• Ensure that we are working with the right logistics supplier base, fitting the company requirements and objectives in the short and long term.
• Ensure that regular business reviews are conducted with suppliers, defining the content and frequency of these reviews as well as supplier documents and KPI's.
• Define cost savings targets and follow up.
• Create and maintain operational processes, ensuring high customer service.
• Implement global strategies and align with EMEA needs.
• Budget owner for logistics and transportation - EMEA.
• Manage channel programs like the ‘authorized reseller program’ and other channel compliance programs (e.g., WEEE), including related monitoring and reporting.
• Evaluate and improve RMA terms and programs.

Who we’re looking for:

You understand the dynamics between sales and logistics, have a curious mindset and are solution oriented. An empathic people person with great stakeholder management and leadership skills. You're self-driven and thrive in a dynamic environment. 

You probably have the following experiences & skills:

• 3-5 years in a similar position working across EMEA
• Experience with ERP transitions and optimising flows and processes
• Knowledge of warehouse management systems (WMS), IT infrastructure, 3PL and EDI integrations 
• Qliksense and Dynamics 365
• Leadership skills

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers. We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.

Does this sound like you?

We look forward to reviewing your application!

Zound is the team behind the most exciting brands in audio electronics: Urbanears, Marshall and adidas. We design and develop headphones and speakers and we champion the human perspective in tech. Armed with a genuine passion for the things that resonate we challenge the status quo in our industry with a little bit of Zound magic.

We are a global company with offices in Stockholm (HQ), New York, London, Paris, Shenzhen and Hong Kong. Behind the scenes, we’re a team of hard-working, fun-loving, problem-solving, easy-going, creative people. And we’re here to bring life to sound.