Getinge • Heltid • København
Getinge • Heltid • København
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
About this opportunity
We are looking for an experienced Technical Services Manager to lead and develop our DHS Technical Services team in Copenhagen for our software products, such as T-DOC. In this role, you will be responsible for ensuring a high-performing support organization that delivers consistently strong customer experiences.
You will oversee customer helpdesk and support, implementation and training activities, and after sales customer account management. The scope is mainly in Denmark and Finland, but you will be part of a Nordic and global setup. As a leader, you must continuously help guide and grow our people, set direction for after sales customer support, build standards, and support knowledge sharing across sites.
You will become part of the After Sales leadership team, together defining the direction globally for excellent After Sales customer experience. This is a key position with broad impact, combining operational leadership, stakeholder management, and continuous improvement to ensure delivery excellence for Getinge’s digital health solutions.
What you will do
As a Technical Services Manager, you will lead daily operations, support your team’s development, and ensure world-class service performance.
Key responsibilities include:
Leading, coaching, and developing the Danish and Finnish Technical Services team with strong customer focus and delivery excellence, while ensuring KPI follow-up, SLA compliance, resource planning, and overall quality adherence.
Overall responsibility for Nordic Technical Services, securing service delivery to customers across the Nordic region. This includes the management and coaching of one Technical Services Leader for Norway and Sweden.
Guiding the implementation of new functionalities and customer projects, including related testing, training assignments, and coordination with technical teams/R&D for escalations, product input, and customer feedback.
Managing customer account activities within after-sales, such as ongoing customer status meetings, follow-ups, and continuous customer engagement.
Contributing to the global Technical Services community by aligning best practices, technical standards, and supporting knowledge sharing.
You will bring
We believe you are a people-oriented leader who thrives in a dynamic environment and enjoys working across teams and functions.
To be successful in this position, you should have:
Why join Getinge
Getinge Group is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences, with the aim to be the most desired MedTech company in the world.
As a key part of the success of Getinge Group, the Digital Health Services (DHS) team offers a range of best-in-class software-based solutions to customers globally. The DHS organization is today 165 people located in Germany, UK, and Denmark – with an additional 100 people located in Getinge offices worldwide.
DHS is a success today but still has an aggressive growth target of doubling in revenue over the next years. We need you to join our journey.
As a global organization we foster a learning culture and will provide you with the opportunity to focus on what you are most passionate about including growth, sustainability, flexibility, inclusion, and acceptance, and giving back to our communities. We see ourselves as proactive and self-driven in learning and contributing to the continued development of our products and our organization's capabilities. We are Team Players, Forward Thinkers and Game Changers.
We strive for all our employees to be able to achieve a good work-life harmony. Therefore, we have introduced our Smart Workplaces concept - a flexible approach to our workplaces, where you will have the opportunity to work both remotely and at our office.
Application
Applications will be reviewed continually from the first week in January. We recommend sending us your application as soon as possible, but no later than 2026.01.16.
We kindly ask you to submit your application in our recruitment system by clicking the “apply now” button. Due to GDPR regulations we do not accept applications via e-mail.
If you have any questions regarding the role, please contact Recruiter Frida Svensson at
We look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired MedTech company.
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
We exist to make life-saving technology accessible to more people. To meet future expectations and perform at our best, we need Team players, Forward thinkers, and Game changers.
För denna tjänst har företaget valt att använda en extern ansökningsprocess. Det betyder att du måste göra ansökan på deras sajt direkt och inte kan söka via Uptrail.