Finnish Fraud & Chargeback Officer

Preventing fraud is not just a job – it’s a social responsibility.
As a Finnish Fraud & Chargeback Officer at NOBA, you’ll be a key member of our dedicated team, contributing daily to protecting our customers, preventing financial crime, and ensuring that our bank remains a safe and trustworthy institution.

You will be part of an experienced and collaborative Fraud & Chargeback team based in both Stockholm and Oslo, and the position can be located at either office – depending on your preference.

About the role

In this role, you will actively work to identify, investigate, and prevent fraud. You’ll play a central part in our financial crime prevention efforts and be responsible for:

• Reviewing applications and transactions to identify suspicious patterns and take appropriate action.
• Handling cases related to card fraud, unauthorized transactions, and customer disputes.
• Collecting and analyzing data, conducting initial assessments, and ensuring all cases are documented accurately and thoroughly.
• Communicating with customers to obtain necessary information and documentation – showing empathy and professionalism even in challenging situations.
• Responding to requests from the police and authorities by providing complete documentation and clear summaries.
• Proactively contributing to the development of the bank’s fraud rules by sharing insights, suggesting improvements, and strengthening internal knowledge about fraud risks and prevention.
• Collaborating and exchanging information with external stakeholders, such as other banks, to jointly prevent and combat fraud.

Who we’re looking for

We’re looking for someone who is detail-oriented, analytical, and highly responsible. You are motivated by making a difference and want to actively contribute to protecting both customers and the bank from financial crime. We believe you:

• Have strong analytical skills, can identify patterns, and make well-founded decisions.
• Thrive working both independently and as part of a team.
• Communicate confidently with customers, both by phone and email.
• Have a genuine interest in financial crime prevention, risk management, or related fields.
• Are structured, quality-conscious, and comfortable handling multiple tasks simultaneously.
• Can prioritize effectively, shift focus quickly when needed, and take immediate action in urgent situations.
• Are fluent in Finnish and English, both spoken and written.

It’s a plus if you have:

• Experience in fraud investigations, dispute handling, or work in a regulated environment.
• Understanding of various fraud and AML methods, and experience with investigative work and legal matters.
• Relevant academic background, such as in economics, law, or criminology.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:
Start: As soon as possible
Location: Oslo/Stockholm
Employment type: Permanent position (we apply a 6-month probationary period)

Have you heard of NOBAVERSE?
In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly! ✨
Read more about our employee value proposition on our careers page.

Read more about how our recruitment process works in the FAQ.

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here.

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

With a diversified offering through three brands – Nordax Bank, Bank Norwegian and Svensk Hypotekspension – as well as two million consumers, we have the size, skill, and scalability to enable healthier finances for even more people. NOBA creates specialized, customer-centric financial offerings that are sustainable for individuals, the bank and society at large, today and tomorrow. NOBA Bank Group AB (publ) (“NOBA”) is owned by Nordic Capital Fund IX, Nordic Capital Fund VIII and Sampo. Today the NOBA group has approximately 630 employees and is active in eight countries.

As of March 31, 2024, lending to the public amounted to SEK 114.4 billion and deposits totaled SEK 105.2 billion.

Founded in 2003

Employees: 600+