Careers | CGI.com

Beskrivning av tjänsten:

Are you passionate about crafting seamless, user-centric services? Do you thrive in complex design challenges and love bringing clarity to ambiguity?
We’re looking for a Senior Service Designer to join our team and help shape the next generation of digital experiences for our clients.

As a Senior Service Designer, you will play a key role in applying design thinking across all phases of the service design process. You’ll focus on research, prototyping, and visualization, working with tools like service blueprints and customer journey maps to manage complexity and drive clarity in large-scale digital development.
You’ll collaborate closely with product managers, developers, and business stakeholders to ensure that Service Design principles are embedded throughout the product lifecycle. Your work will directly contribute to strategic alignment, customer satisfaction, and business impact.

Dina framtida arbetsuppgifter:

Key Responsibilities
• Lead and facilitate workshops, co-creation sessions, and stakeholder engagements.
• Support strategy implementation and help product organizations embed Service Design into their ways of working. Analyze user and customer journeys to identify pain points and opportunities. Design and deliver service blueprints, ecosystem maps, and experience flows. Translate business strategies and scenarios into actionable design insights.
• Drive change management initiatives to foster customer- and user-centric cultures.
• Balance human, business, and technology needs to deliver innovative and sustainable solutions.

Global Perspective
Experience working in or with global organizations is highly valuable. Ability to navigate cross-cultural contexts, distributed teams, and complex stakeholder landscapes.

Kvalifikationer för att bli framgångsrik i denna roll:

What We’re Looking For
• Minimum 5 years experience in Service Design, UX, or Design Strategy.
• Strong skills in design research, facilitation, and visual storytelling.
• Ability to work independently and proactively in complex environments.
• Experience supporting product teams and aligning design with business goals.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like Miro, Figma, Adobe XD, or similar.

More information about our benefits:
• Share program and ownership: As a co-owner, you have the opportunity to make an impact, and in our share program, CGI matches your contribution, krona for krona, up to 3% of your monthly salary.
• Wellness allowance: We offer an annual wellness allowance of SEK 4,000.
• Parental pay: We pay up to approximately 90% of your salary during your initial time at home.
• Job security: Our consultants are employed under collective agreements and are covered by insurance.
• Pension solutions: We offer attractive and advantageous pension plans.
• Company car: The company car is used as a private car but leased through CGI

If you have any questions about this position please contact Martin Årsköld at Martin.Arskold@cgi.com. We are looking forward to your application!

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Vad du kan förvänta dig av oss:

Låt oss som ägare omvandla verklig insikt till handling – tillsammans.

Livet på CGI bygger på ägande, lagarbete, respekt och tillhörighet. Tillsammans med oss kommer du att kunna nå din fulla potential.

Du är inbjuden att ta ägandeskap redan från första dagen i vårt arbete med att förverkliga vår dröm om att skapa en arbetsmiljö där vi trivs med att arbeta tillsammans och bidrar till framgången för vårt företag. Det är därför vi kallar oss CGI Partners snarare än anställda. Vi drar nytta av vår kollektiva framgång och tillsammans får vi möjlighet att aktivt forma vår företagsstrategi och inriktning.

Ditt arbete skapar värde. Du kommer att vara med att utveckla innovativa lösningar och bygga relationer med medarbetare och kunder samtidigt som du får tillgång till globala möjligheter att skala upp dina idéer, omfamna nya möjligheter och dra nytta av gedigen bransch- och teknikexpertis.

Du kommer att forma din karriär tillsammans med ett företag som är byggt för att växa och bestå. Du får stöd av ledare som bryr sig om din hälsa och ditt välbefinnande och ger dig möjligheter att fördjupa dina kunskaper och vidga dina vyer.

Bli en del en av världens största leverantörer av IT- och affärskonsulttjänster.

 Join a company rooted in ownership, teamwork, respect and belonging. Be part of our company of owners, where you’ll benefit from the rewards of our collective success, while working side-by-side with colleagues and clients to solve complex issues.