Support Technician 1st Line

We are Hedin IT

...and we shape the digital future for Hedin Mobility Group – one of Europe’s leading mobility enablers with 12,500 employees across 14 countries. We are now looking for a Support Technician 1st Line to join our Support team!

Let us tell you more about the role!

As an IT Support Technician with us, you'll be working with a wide range of IT challenges. You'll handle cases that come in via phone and case management systems, gaining insight into different IT environments. In collaboration with your colleagues, you’ll find innovative solutions to problems. You’ll be part of a dynamic team of 15 technicians, where knowledge sharing and teamwork are key.

Your responsibility will entail:

• Manage and resolve cases received via phone and case management systems.
• Handle user accounts and permissions.
• Troubleshoot a variety of IT-related issues.
  

What we look for in our new colleague:

We’re looking for someone who is patient, methodical, and enjoys solving problems. You should have a passion for helping people, be a good listener, and have the ability to guide others while resolving issues. Team collaboration and knowledge sharing should be something you enjoy.

To succeed in this role, you likely have:

• A strong service mindset and a genuine willingness to assist others.
• An interest in IT and technology.
• Experience with Windows operating systems and common software applications.
• Fluency in both Swedish and English, both written and spoken.

If you also have experience in managing users and account changes within Active Directory that is a plus!

So, are you ready to join our team?

We will begin reviewing applications after the application deadline, so make sure to submit yours on time! The process will continue in Swedish. If you have any questions, contact Emma Agby, at 0700-82 89 85. We look forward hearing from you!

About us:

Since 2017, we have been driving the digital transformation for Hedin Mobility Group, empowering 12,500 employees across 14 countries to shape the future of mobility in Europe. Our mission is to offer the best possible digital experience for both our customers and colleagues within the group. This means you'll have the opportunity to work with cutting-edge technologies, dedicated colleagues, and great challenges to keep pushing your professional and personal development.

What do we offer?

The dynamic and fast paced environment of a scale-up with the stability and resources that comes with being part of a large, established group. The best of both worlds if you ask us.

Our modern office located here in Mölndal offers both café and restaurant as well as gym and padel facility (fun fact: we ended up in the top ten best-looking offices in Sweden 2023, if you will allow us to brag a little). And, of course, we offer:

• Collective Agreement and ITP pensions.
• Wellness allowance
• 25 days of paid vacation
• Several car-related benefits

Hedin IT supports the entire Hedin Group with digital skills and services, including support and operations, as well as system development. Our services are delivered in several countries, such as Sweden, Germany, Norway, Switzerland, the Netherlands, Belgium, among others.