Digital Dealer Support Specialist

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.

Role Summary

Join Scania’s journey as we transform from a traditional truck manufacturer into a world-leading provider of sustainable transport solutions. As part of our Digital Dealer Support team, you’ll play a key role in supporting a business-critical application that digitalizes workshop operations across Scania. This is a unique opportunity to contribute to a dynamic IT environment where your problem-solving skills and service mindset will make a real impact.

Job Responsibilities

• Provide daily support by handling, analyzing, and resolving customer-reported issues.
• Collaborate closely with development and implementation teams to ensure seamless application performance.
• Contribute to continuous improvement initiatives to enhance support workflows and customer satisfaction.
• Host meetings with internal teams, external partners, and users to align on support needs and solutions.
• Prioritize and manage support cases based on business impact and urgency.

Who You Are

• You bring experience in support or customer-facing roles and thrive in collaborative environments.
• You’re analytical, communicative, and service-minded, with a passion for solving problems.
• You’re confident leading discussions, prioritizing tasks, and working both remotely and on-site.
• You’re eager to be part of a fun, friendly, and knowledge-sharing team.

• You have a degree in IT or equivalent experience, and you’re fluent in English.

 

This Is Us

We are the Digital Dealer Support team at Scania IT—an international, collaborative, and knowledge-driven group. Our application is central to digitalizing workshop roles and is critical to Scania’s operations. We work closely with development and rollout teams, fostering a supportive and engaging atmosphere where learning and laughter go hand in hand.

Scania Offers

We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.

Application

Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.

Apply as soon as possible, no later than 2025-07-06. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

If you have questions or would like more information, please contact:
Group Manager Ericka Guimares,  ericka.guimaraes.saulo@scania.com

We look forward for your application!

Nothing is more important than our people. With a company culture that’s based on shared and inclusive core values. We have a supportive community, where everyone has opportunities to grow and succeed.