Service Reliability Engineer to our client in Gothenburg

Role description:

As a Service Reliability Engineer at our client you ensure their solutions and services have high availability and reliability by being responsible for the operational support including related processes 24x7. You and your team work closely together with the DevOps teams who develop and operate the services. Together with your team you play an important role enabling our DevOps teams to fully take their responsibility for the entire lifecycle of their services.

Team description:

The team is a Service Reliability Engineering Team with team members located in Sweden. There is close collaboration with our other two SRE Teams as well as the DevOps teams responsible for developing and operating their services, which are part of one or several solutions to one or several customers. The team is led by a Team Lead and works both with reactive service operation (support tickets from the OEM support organization) and proactive improvements. As a member of the team you are part of an OnCall rotation, OnCall duties are expected to be taken every 5-6 weeks.

Who are you?

You are open-minded, flexible and thrive under challenging and changing conditions. As a person you are a curious, innovative, and analytical problem solver. You enjoy teamwork and have an inclusive approach to your work. You feel great ownership and take pride in your work. You excel in communication and collaboration.

Qualifications:

• Service operations experience from 24x7 availability services
• ITIL experience (incident, problem, event)
• Customer support experience
• Fluent English skills, in both speech and writing

Nice to have:

• Agile methodologies
• AWS (or similar functionality from other cloud providers)
• Scripting and automation experience
• Observability (AWS CloudWatch, Grafana, Datadog or similar)

Quest Consulting är ett auktoriserat konsultbolag med kollektivavtal, försäkringar, friskvård och tjänstepension. Vi är specialiserade inom IT, Teknik, HR, Administration och Ekonomi. Vår målsättning är att vara din personliga samarbetspartner och just därför är det så viktigt för oss att arbeta efter våra kärnvärden där våra ledord är att vara Personliga, Nyskapande och Professionella.

Låt oss berätta mer om våra tjänster och hur vi kan hjälpa dig. Du är alltid välkommen att kontakta oss!