Group Manager - CRM Team

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future.

Role Summary

Are you a visionary leader with a passion for technology, innovation, and agile ways of working? Do you thrive in a fast-paced, global environment where collaboration and continuous improvement are key? If so, we have an exciting opportunity for you!

Scania is on a journey to strengthen our global CRM capabilities, and we are looking for a dynamic and forward-thinking Group Manager to lead our CRM team (SCRM). This team plays a crucial role in developing and managing Scania’s global CRM platform, based on Microsoft Dynamics, to support our global sales organization and enhance customer experiences.

As Group Manager for SCRM, you will have a unique opportunity to shape the future of Scania’s CRM platform and drive its evolution in line with modern digital strategies. You will lead a highly skilled, cross-functional team that is committed to delivering world-class solutions that strengthen Scania’s position in the market.

This is not just a leadership role – it’s a chance to make a real impact by fostering innovation, driving transformation, and creating a high-performing, engaged team.

Job Responsibilities 

• Inspire and lead a cross-functional team responsible for the development, enhancement, and ongoing maintenance of Scania's global CRM system.
• Drive an agile culture, promoting collaboration, experimentation, and continuous learning.
• Act as a servant leader, empowering your team, removing obstacles, and creating an environment where people can do their best work.
• Shape and execute the CRM strategy, ensuring the platform evolves to meet Scania’s business needs and stays at the forefront of technological advancements.
• Engage with stakeholders across the organization, from sales teams to IT, to align priorities and maximize business impact.
• Foster a growth mindset, ensuring continuous development and upskilling of your team.
• Oversee operational excellence, ensuring stability, security, and scalability of the CRM system.

Who You Are

We are looking for a leader who is passionate about people, technology, and agile leadership. You should be someone who challenges the status quo and thrives in a collaborative, dynamic setting.

• Proven leadership experience, ideally in managing IT teams or projects within a global environment.
• Deep understanding of agile methodologies, with hands-on experience leading teams in an agile framework.
• A people-first mindset, with a strong ability to empower, develop, and motivate high-performing teams.
• Excellent communication and stakeholder management skills, with the ability to influence and align diverse teams.
• A strategic thinker and problem solver, who is proactive in tackling complex challenges.
• A passion for innovation and technology, with an interest in CRM solutions and digital transformation.

Scania Offers
 

We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally. 

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.
 

Application

Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.

Apply as soon as possible, no later than 2025-03-09. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

We look forward to your application!
 

Nothing is more important than our people. With a company culture that’s based on shared and inclusive core values. We have a supportive community, where everyone has opportunities to grow and succeed.