Application Specialist Field Service Management (FSM)

Join us in Divisional IT/IS, supporting our Service Solutions for Industrial and Pedestrian Business Segments at ASSA ABLOY Entrance Systems!
Are you our new Application Specialist who will deliver improvements and support to the Service Process?

Welcome to ASSA ABLOY Entrance System to open new doors and opportunities with us! In this job as Application Specialist, you will be a member of our IT Delivery organization as an internal consultant focusing on the FSM and our service process.

What you will be doing

Your key responsibility will be to support and improve the FSM system and the field service process. In this role you will work with business analysis, implementation, maintenance, and administration of the FSM & Mobility application FMP360, and other tools and processes.

This means taking initiatives, suggesting ideas, and working with overall improvement within service solutions to meet business objectives and requirements. Your core responsibilities will include, but are not limited to:

• Second line support
• Supplier and AMS coordination
• Translate business requirements and objectives into IT solutions and processes in cooperation with Subject Matter Experts (SME)
• Participate in projects
• Perform system administrator activities on the platform.
• Documentation and testing of applications in scope.
• “Train the trainer” in cooperation with Subject Matter Expert (SME)

The skills and experience you need:

Do you have experience with business systems and want to make an impact in an international environment?

We’re seeking someone with strong business understanding and experience from relevant roles. You might be an Application Specialist or superuser – or someone eager to take the next step in that direction.

What we think you'll enjoy:

• Working independently, collaborating in a team, and taking on a coordinating role.
• Understanding business needs and goals – and turning them into smart solutions.
• Thriving in a dynamic, global environment, English is the common business language.

Skills:

• Experience with ERP, CRM, or FSM, or other equivalent systems.
• Background in application support & management.
• Some technical knowledge, particularly within the Microsoft ecosystem.
• Knowledge of ServiceNow and ITIL-based support processes is a bonus

Sounds interesting? Let’s connect – we’d love to get to know you!

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us. In this recruitment we are cooperating with Cabeza AB.

To make sure your data is safe, we don’t look at any applications sent by email. If you have any questions about the role, contact Recruitment Consultant Malin Schultz: malin.schultz@cabeza.se

Let’s create a safer and more open world - together!