Technical Operations Agent - Viaplay

Nordic Entertainment Group is the Nordic region’s leading streaming and entertainment provider. We entertain millions of people every day with our streaming services, radio networks, TV and production companies. We make life more entertaining by telling stories, touching lives and expanding worlds – from live sports, movies and series to music and original shows. We’re a vibrant, upbeat and passionate company and encourage our people to step out of the box with fresh ideas to stay ahead of the rest.

Do you want to work with the future of entertainment? Are you passionate about delivering high quality to our customers? Awesome, we might have the challenge for you! We're looking for a structured, orderly and outgoing individual to join our Technical Operations Center as an Operations Agent in Stockholm.

As a Technical Operations Agent you will work with the quality review of all of our products, such as Viaplay, Viafree and channel distribution. Your main focus is to make sure we deliver the best experience possible to our customers and to maintain our platforms stability and continuity. In this role, you will work closely with development teams and product owners to grow our platforms by strengthening the Technical Operations Center with gathering of data and user experience. You will be part of a team consisting of 6 brilliant and passionate colleagues. The team works shifts and the role includes work in evenings and weekends. 

The challenge ahead 

You will face a wide variety of work tasks and you workday may differ a lot. This is some of the challenges you might face: 

• Research, diagnose, troubleshoot and identify solutions to resolve incidents as quickly as possible, ultimately ensuring that we comply with agreed upon KPI´s. 
• Provide prompt, consistent and accurate feedback/reporting to predefined stakeholders, internally and externally. 
• Working together with our developers to build surveillance/monitoring systems in parallel to ongoing development. 
• Help us create moments that matter for our customers by making sure we have the best service available. 

To succeed as Technical Operations Agent, you need to be an outgoing problem-solver and thrive in result-oriented environments. You will put your communication skills to the test when communicating with lots of different stakeholders like customer service, system development, business units and third party vendors. 

Successful candidates also meet the following requirements: 

• Proven working experience in technical support. 
• Strong problem-solving skills. 
• Basic knowledge and an interest about system development practices, languages and frameworks. 
• Excellent written and verbal communication skills (both English and Swedish). 
• As a person you are passionate, dedicated and have a high sense of urgency in everything you do. 

Our HQ is in Stockholm, but our market is the Nordics. You will become part of an amazing company with great people, content and culture. Some of the benefits we offer you when working here are:   

•    An agile approach, freedom to try out new things and independent decision-making by our autonomous teams.  
• A place to grow and learn from our mistakes. We have a learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks.
•  An innovative environment with hackdays two times a year.   
• An international and diverse environment with people from all over the world working here. We have 35+ different nationalities in the office coming from different backgrounds.  
• An attractive offer with a beneficial occupational pension plan, insurance plan, health care, 30 days of paid vacation, flexible work hours and parental leave pay lift.

You will become part of an amazing company with great people, content and culture. If this feels like your kind of challenge, please apply and attach your CV/linkedin. If you have any questions, please don't hesitate to contact our recruiter Karl Saeter at karl.saeter@nentgroup.com. 

Nordic Entertainment Group (NENT Group) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.  

Streaming services, radio networks, TV and production companies. It's our mission to create compelling stories that reach beyond media outlets and touch people's lives.