Detectify • Stockholm • Heltid
Detta jobb är inaktivt och går inte att söka längre.
Detectify offers a web application security scanner that automates hacker attacks to help businesses stay safe. Our founders are among the best ethical hackers in the world - having hacked tech giants such as Google, Facebook, or Dropbox. Today, we collaborate with over 150 handpicked white-hat hackers to continually help clients like Episerver, Trello, Spotify and King make their websites more secure.What our Customer Success team does
Our Customer Success team ensures that our users get the most value out of our product. The team is responsible for on-boarding our clients and to update them on newly released features. This team is also commercially responsible for the accounts.
If you are passionate about customer success and are excited by the opportunity to be part of a collaborative team in a rapidly growing SaaS organisation, read on!Role and Responsibility
As Head of Customer Success, you will be responsible for building, organising and developing the Detectify Customer Success team. You will have the responsibility for Detectify’s client portfolio, both the Enterprise and the Self-service segment. Your responsibility will cover client on-boarding and ongoing management of clients. Further, you will be responsible for the client portfolio’s financial performance. An important task will also be to analyse our clients’ behaviours and product feedback. In essence, you will be the client's internal voice feeding input to the product team.
Among other things, you will get to:
The ideal candidate will be a critical thinker with an established background in Customer Success in the SaaS industry. In this role, you will work cross-functionally with members of our engineering, sales and marketing teams to influence customer retention and growth. With thousands of users already utilising Detectify, this is an incredible opportunity to make a huge impact on our ever-growing customer base.
We welcome people from all backgrounds who seek the opportunity to help build a more secure internet. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s do this together. It will be fun!
Built on ethical hacker knowledge, Detectify offers a web application security scanner that automates hacker attacks to help businesses stay safe. We collaborate with over 150 handpicked white-hat hackers to continually help clients like Episerver, Trello, and Spotify make their websites more secure.