IT Support Specialist, Data & Technology - Service Management

Jobb-id: R0010284

Datum inlagd: 09/01/2025

You see things a little differently. So do we. We believe that you are at your best when you have the freedom to achieve. Come see things a little differently with us.

About you
We believe that you are a person with strong communication skills who could easily adapt to change, different situations and persons. You are service minded and professional and put the end-users need in focus when problem solving. You are a team player with the ability to cooperate and share knowledge within your team and other teams in the solving process. You are driven and capable of prioritizing and making quick decisions.

To be successful for this role, we expect that:

• You have an interest in improving ways of working and to take the lead in your contacts with stakeholders as the true networker you are
• You need to master English, verbally and written. Knowledge in Swedish is an advantage.

Furthermore you have:

• Good knowledge of ICC Platform and Win10
• Good knowledge in Network infrastructure
• Good knowledge and interest in Mobile phones are an advantage.
• Good knowledge and interest in Mac Platform is an advantage.
• Good knowledge in Printers
• Good knowledge in Hardware
• Good knowledge of the IKEA IT Infrastructure standards and environment
• Good understanding of the business impact of service requests and incidents
• General knowledge of relevant technology standards, trends, and innovations
• General understanding of the end users’ needs, IKEA business processes, Digital products and platforms at IKEA
• Knowledge of IT service management, processes and toolsets, procedures, and guidelines
• General knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values In addition to this you act as an IT ambassador with the ability to communicate in a user-friendly way, and you hold the ability to effectively prioritize and execute tasks in a dynamic and fast paced environment as well as to share Digital knowledge and experience with all stakeholders.

About the job
IT Support Team provide professional and service minded IT support to all the IKEA of Sweden end users and sites in Älmhult: IKEA of Sweden, IKEA1, IKEA2, IKEA Älmhult, IKEA Värdshus, IKEA Property, Vitsippan and IKEA Testlab.

About the assignment
Normally you start your day at Local Service Desk Bar IKEA of Sweden, and your main tasks as IT Support Specialist is to receive and take ownership for all support needs coming through Over Desk or other channels

You monitor all open support cases, escalate if necessary and keep the end user informed about the solving process. Sharing knowledge with colleagues, i.e. by using a common knowledge database is also part of how we work in the team.

You find better ways and enable change, and you will use a holistic and global view when representing IT Support / Service Management or the end-user in different forums. As a member of our IT Support Team, you work (onsite) 40h a week.

If you have any questions regarding the position, please contact recruiting manager
Ola Helgotsson at +46 (0) 708139073.
 
Welcome with your application! Please apply before the 23rd of January.

På IKEA gillar vi människor som tycker om att utmana saker och ting. Tillsammans hittar vi bättre sätt att göra saker bättre för andra.