Claim Handling Specialist

Jobb-id: R0007392

Datum inlagd: 26/04/2024

At IKEA, we do things a little different.

We think differently, act differently, and work differently as well. We like to break things, like rules. More so we like to make things, like music-playing lamps, and beds disguised as sofas, even plant balls that help us look after our planet.

It’s all part of our vision - to create a better everyday life for the many. This has been keeping our co-workers going for over 75 years. By 2030, we hope to help millions more to look forward to going home. Maybe you can help us?

We are looking for a Claim Handling Specialist

IKEA Components holds a unique position within the IKEA value chain. We develop, source, pack and supply components, materials, and IKEA retail equipment products in areas where it benefits IKEA and the IKEA customer. To create a better everyday life for the many people, we integrate backwards in the IKEA value chain. We focus on creating price advantage through business development and economy of scale, as well as securing excellence within design, quality, availability, and sustainability.

In IKEA Components we have a clear wished position to increase the IKEA competitiveness together significantly to be the leader in life at home.

We invite you to be part of our journey!

We are now looking for a Claim Handling specialist who will contribute to total IKEA business through enabling an efficient and effective claim handling for our Buyers of Retail Equipment and Furnishing Components & Materials. The role will focus on leading the claim handling within the Market function at IKEA Components.

The Market function is responsible to be the one point of entry for the buyers and to establish good relationship with all involved stakeholders. Market is responsible to manage, develop and improve the offer of components and retail equipment, to reduce total cost along with securing availability and sustainability.

Claim Handling Specialist secures that operational activities connected to claims is conducted in professional way towards concerned Retail Buyers and Home Furnishing Supplier. Securing a service minded and professional approach to all IKEA Components business partners.

Your main responsibilities as Claim Handling Specialist are:

• Leading of claim handling within Market working together in a global team with 3 other colleagues supporting cross sites
• Participation in Quality Matrix meeting at IKEA Component
• Taking part in development and improvement of claim handling process at IKEA Components, including system development and support
• Be a member of “the working group” during complex claims for IKEA Components
• Facilitate the claim solving process with many different stakeholders
• Be the point of entry for claims from Buyers

Qualifications required

• Fluent verbal and written English
• Understanding of the claim handling process
• BDS handling (claim handling system)
• Knowledge of M3 (sales system)
• Basic knowledge of the component range (Retail Equipment and Furniture Components & Material)
• Good knowledge of IKEA Components and IKEA Supply Chain
• Good understanding of the need from IKEA Retail buyers and Home Furnishing suppliers

About you

• Enjoying problem solving
• Big customer focus and service minded
• Enjoy challenges and have patience
• Have excellent communication and presentation skills
• Have a proactive mindset with a sense of urgency
• Capability to prioritize and navigate in stressful situations
• Capability to build trustful business relationships with multiple stakeholders
• Ability to learn new systems/tools and take lead in developing them

This position is full time and based in IKEA Components office in Älmhult, Sweden.

You will report to Market Manager Åsa Frostensson and you will belong to a team that is located both in Älmhult and Malacky, Slovakia. In this position, you will be required to travel occasionally to meet with your team in Slovakia.

At IKEA, we believe that we’re better when we’re physically together for collaboration, dialogues, and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging, and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace, with the flexibility to work from home.

Sounds interesting?

Submit your application as soon as possible, however not later than 10th May 2024.

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated, if we find the right candidate.

We are looking forward to receiving your application in English!

More Information

Sounds interesting?

If you have any questions regarding the position, please contact the hiring manager Åsa Frostensson via asa.frostensson@inter.ikea.com. For questions regarding the recruitment process, you are welcome to contact Christina Appelqvist + 46-766-113408

Submit your application as soon as possible, however not later than 12th May 2024.

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated, if we find the right candidate.

We are looking forward to receiving your application in English!

På IKEA gillar vi människor som tycker om att utmana saker och ting. Tillsammans hittar vi bättre sätt att göra saker bättre för andra.