Operations Coordinator (Temp. 12 months)

Marshall Group is the audio, tech and design powerhouse uniting musicians and music lovers through genre-breaking audio innovation. We are home to Marshall, Natal Drums, Urbanears and adidas headphones. For over sixty years, we’ve amplified the sound of the world’s most talented artists. We’ve brought their music to crowds and solo listeners everywhere. We give sound a design that resonates with ears and eyes, as well as at a deeper cultural level. No matter the scene or music genre, we aim to excite, intrigue and surprise. Bridging iconic rock ‘n’ roll heritage with cutting-edge innovation and culture-driven brand-building, our group activities span professional music equipment, consumer electronics, live events, a record label, and more. We empower around 800 highly talented people across 8 global locations. Our products are sold in over 90 markets worldwide, totalling a combined annual turnover of USD 360 million.

This is a temporary position for 12 months with no extension, starting from June 2024.

What you’ll do:

As an Operations Coordinator your main focus will be to; process returns and claims from our distributors, following up on our refurbished streams for EMEA and APAC, managing the spare parts coordination/production/stock levels and provide the Global After Sales team with data on a regional level. This role is a maternity leave cover during a year, starting in June 2024. You’ll report to the Senior Operations Manager, EMEA, but will have close contact with our full Operations team, as well as repair centers, IT and Finance.

Roles & Responsibilities

• Issue and create credits for our customers in EMEA and APAC
• Be in tight dialogue with our reparation centers in EMEA
• Operations coordination in terms of credits, refurbished stock and reparation centers
• Claims/credit processes is being followed according to the monthly, quarterly and yearly deadlines from Finance
• Make sure our integration with Xpos and other ERP’s are running smoothly
• Issue and create credits for our customers in EMEA and APAC

You probably have the following experiences & skills:

• Be in tight dialogue with our reparation centers in EMEA
• Sales or Operations coordination
• NAV/Xpos experience or similar ERP systems
• Fluent in Swedish 
• You're analytical, proactive, highly organised and a team player

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.

Does this sound like you?

We look forward to reviewing your application!

Zound is the team behind the most exciting brands in audio electronics: Urbanears, Marshall and adidas. We design and develop headphones and speakers and we champion the human perspective in tech. Armed with a genuine passion for the things that resonate we challenge the status quo in our industry with a little bit of Zound magic.

We are a global company with offices in Stockholm (HQ), New York, London, Paris, Shenzhen and Hong Kong. Behind the scenes, we’re a team of hard-working, fun-loving, problem-solving, easy-going, creative people. And we’re here to bring life to sound.