Manager Customer Complaints

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

About this opportunity  

Critical Care equips intensive care units around the world with life-critical technology – from our Servo family of mechanical ventilators to Anesthesia machines and hemodynamic monitoring solutions– supporting clinicians through some of the most demanding moments in patient care. Our products support clinicians through some of the most demanding moments in patient care.

The Customer Complaints Department plays a critical role in safeguarding patient safety, regulatory compliance, and continuous product improvement. We are now looking for our next Manager Customer Complaints to lead this important function.

In this role, you will lead a team of  Complaint Specialists, Technical Investigators and Senior Product Investigation specialists who together ensure that Customer Product Complaints are handled in a timely, compliant and high-quality manner.

The team consisting of direct reports in Sweden, is supported by Designated Complaint Unit (DCU) team in Poland. Together, the teams operate in a hybrid model - within the same Quality Management System (QMS), processes, KPIs, and regulatory framework to ensure consistent and compliant complaint management across the organization.

This position combines people leadership, operational excellence, and process ownership. The role requires close collaboration and coordination with the DCU Manager in Poland to ensure effective resource planning, alignment of priorities, and consistent execution of complaint handling activities across both locations.

You will work cross-functionally with Quality, R&D, Medical affairsand other functions within Getinge to continuously strengthen how we capture, investigate and respond to customer feedback.

What you will do

As Manager Customer Complaints, you will own the complaints and vigilance processes for our CE-marked product portfolio while building and developing a high-performing  team . Your key responsibilities include:

• Organize and lead the daily complaint-handling work across our complete MCC product portfolio, and own the roadmap for the department’s objectives.
• Supply and monitor complaints data and trends, and ensure regulatory requirements for complaints handling, documentation and archiving are consistently met.
• Continuously improve our processes, methods and tools for complaint handling to increase quality and efficiency.
• Ensure your team has the training and competence needed to perform their tasks with confidence, and act as the main point of contact for authorities on complaint-related matters.
• Secure adequate resources and budget for the department, and support your team’s wellbeing and development through regular appraisals.

This position is based in Solna, Sweden and may include occasional travel to other Getinge sites, primarily in Poland

You will bring

To be successful in this position, we believe that you have the following qualifications.

• A university degree in Engineering, Life Sciences, Quality, Regulatory Affairs, or another relevant technical discipline.
• Proven leadership experience, preferably within a regulated and quality-focused environment such as medical devices, pharmaceuticals, healthcare, complaints handling, or another compliance-critical function.
• Demonstrated ability to analyze complex data, make sound decisions, and effectively lead teams through change and continuous improvement.
• Experience with authority reporting or interactions with notified bodies and competent authorities is meritorious.
• Fluency in English, both written and spoken.

Beyond your qualifications, we place great value on your leadership style and personal attributes.

We’re looking for someone who leads with clarity and empathy, stays composed under pressure, and has a genuine drive to build a strong, engaged team culture.

You remain calm and solution-oriented when faced with complex challenges and are comfortable making decisions in a dynamic environment. 

We think you have an ambition for growth and an eagerness for keeping up to date with the latest in complaints management and medical device regulations. 

 At Getinge, we value individuals who take initiative, embrace collaboration, and contribute to the growth of both our products and our organization. We are Team Players, Forward Thinkers, and Game Changers.

We think you will thrive in a high-expectation environment and have a a genuine interest in improving patient care through innovative medical technology.

Why join Getinge 

Getinge offers a job in a safe and informal work environment, where we appreciate close team collaboration. We keep an open dialogue between leaders and employees, as well as between teams. We are focused on developing people, and together we will create a plan for learning and competence development when you start your career with us. 

We offer a competitive compensation and benefits package, including wellness allowances, generous family benefits and joint company activities. Everything to ensure we support your well-being and goals.

Application  

Applications will be reviewed continually, and we therefore recommend sending us your application as soon as possible, but no later than 2026-10-12

We kindly ask you to submit your application in our recruitment system by clicking the “apply now” button. Due to GDPR regulations we do not accept applications via e-mail.

If you have any questions regarding the role, please contact Pernilla Sandberg at pernilla.sandberg@getinge.com or Talent Partner Emma Paulsson at emma.paulsson@getinge.com .

We look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired MedTech company. 

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

We exist to make life-saving technology accessible to more people. To meet future expectations and perform at our best, we need Team players, Forward thinkers, and Game changers.

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