Club Manager and Customer Support

Are you interested in delivering great service in a sports and technology driven company? Do you want to be a part of a talented team of fun and ambitious people, then you may be a great addition to our Club Management and Support team!

Sportway makes all levels of sport available to everyone through live and on-demand streaming. We are in the fast-paced and always changing world of tech, add sport to that and it gets even more dynamic. Our AI-automated cameras broadcast thousands of games all over Sweden and Europe each weekend. Read more about us on Sportway.com

What you will do

• Assist our customers with questions relating to their use of our services, mostly via email but also telephone
• As club manager, you will build a relationship with a number of clubs that you are responsible over and through those relationships increase our level of cooperation and client success
• Together with the rest of the team monitor and schedule upcoming events in our Backoffice to make sure our live streams run smoothly
• Various administrative, coordination, and marketing tasks
• After an introduction period, you will also start working with our Quality Control, which consists of live monitoring and production of higher level sports broadcasts

Our Club Management and Support-team is the heart and center of our company. The support is not a traditional customer support service, where you sit and take calls all day. We work more proactively and cooperatively to secure a high level of service, and also with a wider range of tasks.

Since we work with live events, our prime time is not always during office hours, which means that you will be on a schedule sometimes working regular office hours and sometimes working evenings and weekends to make sure our clients and customers get the very best support.

Basic qualifications

• Service-minded and problem solver
• Like to work collaboratively and in a team, but also able to drive own projects and assignments
• Thrive in a role where you work with a computer and phone as your primary tools
• Able to work evenings and weekends
• Fluent in both Swedish and English
• High School diploma

We are potentially looking for more than one new colleague. The second position could have one of these add-on focuses:

Media

• Knowledge and capability within the field of graphic design
• Experience of working with media/content creation using digital tools. Mainly photo-, animation and/or video editing but also social media content.

Sales

• Experience of sales-related work
• Outspoken and driven

Other preferred qualifications

• Driver’s license
• Previous experience working in a customer support role
• General sports interest

Do you want to work for a company with rapid expansive plans and a clear growth agenda focused on sports media? 

Sportway is an AI-automated sports video and data production company which provides end-to-end, fully automated video production of live sporting events, specialising in lower tier leagues and youth divisions.

Our goal is to bring the power of live and on-demand video streaming to organizations everywhere to ensure that all sports, on all levels are available for everyone.