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Sportway Stockholm Full time

Club Manager and Customer Support

This job is inactive and can no longer be applied to

About the job

Are you interested in delivering great service in a sports and technology driven company? Do you want to be a part of a talented team of fun and ambitious people, then you may be a great addition to our Club Management and Support team!

Sportway makes all levels of sport available to everyone through live and on-demand streaming. We are in the fast-paced and always changing world of tech, add sport to that and it gets even more dynamic. Our AI-automated cameras broadcast thousands of games all over Sweden and Europe each weekend. Read more about us on Sportway.com

What you will do

  • Assist our customers with questions relating to their use of our services, mostly via email but also telephone
  • As club manager, you will build a relationship with a number of clubs that you are responsible over and through those relationships increase our level of cooperation and client success
  • Together with the rest of the team monitor and schedule upcoming events in our Backoffice to make sure our live streams run smoothly
  • Various administrative, coordination, and marketing tasks
  • After an introduction period, you will also start working with our Quality Control, which consists of live monitoring and production of higher level sports broadcasts

Our Club Management and Support-team is the heart and center of our company. The support is not a traditional customer support service, where you sit and take calls all day. We work more proactively and cooperatively to secure a high level of service, and also with a wider range of tasks.

Since we work with live events, our prime time is not always during office hours, which means that you will be on a schedule sometimes working regular office hours and sometimes working evenings and weekends to make sure our clients and customers get the very best support.

Basic qualifications

  • Service-minded and problem solver
  • Like to work collaboratively and in a team, but also able to drive own projects and assignments
  • Thrive in a role where you work with a computer and phone as your primary tools
  • Able to work evenings and weekends
  • Fluent in both Swedish and English
  • High School diploma

We are potentially looking for more than one new colleague. The second position could have one of these add-on focuses:

Media

  • Knowledge and capability within the field of graphic design
  • Experience of working with media/content creation using digital tools. Mainly photo-, animation and/or video editing but also social media content.

Sales

  • Experience of sales-related work
  • Outspoken and driven

Other preferred qualifications

  • Driver’s license
  • Previous experience working in a customer support role
  • General sports interest
Do you want to be part of our team?

Do you want to work for a company with rapid expansive plans and a clear growth agenda focused on sports media? 

Sportway is an AI-automated sports video and data production company which provides end-to-end, fully automated video production of live sporting events, specialising in lower tier leagues and youth divisions.

Our goal is to bring the power of live and on-demand video streaming to organizations everywhere to ensure that all sports, on all levels are available for everyone.

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