Service Delivery Engineer

Xensam: SAM Disrupters
Xensam is the leading provider of AI-powered, cloud-hosted Software Asset Management technology. We’re looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence, energy & enthusiasm that flows through the organization today.

We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts, but we also know that it’s you, the person behind the experience, that makes it count.

About the role
As our Service Delivery Engineer at Xensam, you’ll be at the intersection of technology and customer experience, ensuring smooth delivery, configuration, and support of our solutions to clients across industries. You’ll collaborate closely with both technical and non-technical stakeholders to implement services, tailor custom development to client needs, resolve issues, and help drive continuous improvement in delivery processes.

Responsibilities
You’ll design, develop, debug, test, and maintain integrations of our services into customer environments. You will also maintain and enhance our Integration Platform, ensuring stability while continuously delivering new features and improvements. Furthermore, you will:

• Own and manage the end-to-end technical delivery of our platform or services to customers.
• Collaborate with Sales, Support, and Product teams to ensure smooth onboarding and configuration.
• Act as a trusted technical advisor to clients post-sale, ensuring their environments are correctly set up and optimized.
• Troubleshoot and resolve incidents or performance issues, escalating where needed.
• Monitor delivery SLAs and report on service health and incident trends.
• Document processes, deployment configurations, and best practices.
• Continuously identify ways to improve reliability, scalability, and customer experience.

Qualifications

• Strong JavaScript knowledge with hands-on experience in building or debugging integrations.
• Solid understanding of REST APIs, including how to consume, debug, and troubleshoot API-based integrations using JSON.
• Good working knowledge of relational databases (e.g., PostgreSQL, MySQL) and experience querying or inspecting data.
• Familiarity with authentication protocols such as OAuth2, OpenID Connect (OIDC), JWT, and Access Tokens.
• Comfortable using ticketing systems and collaboration platforms.
• A proactive mindset, strong attention to detail, and a passion for solving customer problems.
• Good communication skills and strong proficiency in written and spoken English.

Bonus points if you have:

• Experience with Node-RED.
• Experience in debugging integrations between cloud services.

What you get

• A dynamic position embracing "freedom under responsibility".
• Three days in-office (with remote work on Mondays and Fridays).
• A generous work culture with free access to drinks and snacks, office massages, and more.
• If sales targets are met, all employees enjoy an annual destination trip.
• Join an ambitious and diverse team, and work with cutting-edge technology in the fastest-growing SAM software on the market.
• An opportunity to shape your career growth while contributing to the company’s success.
• Other location-specific benefits.

At Xensam, our core values define our culture:

Rebellious: We encourage a spirit of freedom and initiative within responsibility.

Humane: We foster a caring, inclusive environment that values diversity and respects individuality.

Harmonious: We promote work-life balance, creating a pleasant, supportive workplace.

Join Xensam for a balanced, collaborative, and growth-focused work environment. If you're a team player ready to thrive, APPLY now!

As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.

We are thrilled that you are considering joining our team at Xensam. Our fast-moving tech company is full of smart, passionate individuals who are committed to driving success.

We believe that investing in our employees is crucial to reach our goals. That's why we provide a wide range of opportunities for both entry-level and experienced professionals, so you can achieve your ambitions and contribute to our company's growth.