Team manager to Lending Services | SEB, Solna

Do you want to be at the heart of the action at SEB and ensure that our private and commercial customers get their mortgages and other loans administered in the best way possible to create excellent customer service? Do you further enjoy driving change, digging into processing data and finding smarter ways of working? Then, this could be the role that you are searching for! 

Since SEB was founded in 1856, our focus on customers and long-term relationships has been at the heart of our success. We aim to drive positive change by providing capital to help everyone reach their goals and accelerate progress towards a sustainable tomorrow. As a leading financial services group in northern Europe, we'll help you grow and empower you to take on more responsibility to create a real difference. Welcome to SEB.  

About the role: 

As a part of the SEB Group, we at Business Services provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 1,700 employees is focused on driving business development and growth.

In this role as a Team manager, you are responsible for leading and developing a team that perform administrative processes related to mortgages and other loans. You are part of a department with four different teams. If you’re ready to take on a leadership role where your everyday actions create real impact, this is where you get to shine—at the heart of the action.

Developing people and processes are your main responsibilities, in addition to ensuring timely customer delivery. Hence you should enjoy working with performance data and problem solving to improve ways of working. We have a culture of continuous improvements and an ambition to fully automate our processes, i.e. true automation e.g. via scripts, robotics and AI, with the ambition to deliver world-class services. As support you have your closest colleagues in Lending Service management team and the backing from different development colleagues.   

In addition to leading and developing people and processes, the identification and management of non- financial risks are high on your agenda and you play an important role in creating risk awareness in the team.  

You collaborate with colleagues from mainly Business and Retail Banking, Lending Services Vilnius and partly with real estate brokers and other banks. Hence you have room to explore other business areas and grow your skills further.  

To thrive in this role, we believe you have:

• A personality that is curious, driven, likes structure and order and really enjoy problem solving 
• A data driven approach and a “fail fast learn faster” mindset 
• Extensive experience from driving change. 
• Leadership experience and a burning ambition to develop people and processes. Ability to motivate staff is crucial for success. 
• A leadership style where you work closely with your team members to ensure that we deliver and meet agreed service levels. Planning and follow up is a key skill  
• Solid experience from working with continuous improvements. Hence you are analytical and understand your numbers as well can dig into details while keeping a holistic perspective. 
• Great communication skills and fluency in both Swedish and English 

What we offer:

• The opportunity to join a department where we have an open dialogue, help each other, and constantly challenge ourselves to become even better. We are on an exciting transformation journey! 
• The ability to work 1 day from home, with the ambition to extend this to 1-2 days 
• International opportunities and working environment. 
• Attractive compensation and access to SEB staff banking with exclusive benefits  
• Great learning and development opportunities 

Do you want to be part of SEB?  

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.

Since we select candidates continuously, feel free to send in your application with CV and personal letter today, but no later than 2025-05- 28. If you have questions about the position, please contact Linda Rydberg, Head of Lending Services,  linda.rydberg@seb.se.

Please be aware that our final candidates undergo background checks, a process that includes for example identity control, verification of qualifications, credit checks, company engagements and criminal records checks. In some cases, we also apply random drug checks.

Learn more about working at SEB on our Career website or through our Career podcasts:

https://sebgroup.com/career

https://bit.ly/SEBcareer