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Support Engineer - with Enterprise Networking knowledge

Hive Streaming AB

- Stockholm - Full time
  • Flextime
  • Free gym
  • Work Abroad
  • Group insurance
  • Retirement savings
  • Massage in the office
Join our Global Support team!

The Hive Streaming Support team in Stockholm is searching for a team-mate with big appetite for learning Hive’s technology. As a Support Engineer you will provide guidance and solutions to ensure that tickets are moved forward in a timely manner. You will be part of communicating, documenting and educating people, as well as troubleshooting and upgrading the product.

About Hive

Hive Streaming provides video distribution solutions for enterprise networks. We serve the needs of several Fortune 500 companies providing live streaming & video-on-demand delivery, network testing and in-depth analytics.

We are a dynamic, fast-growing, international company with co-workers from all over the world who are passionate about new technologies, innovative products and contributing to the success of our customers. The work environment at Hive is friendly, fun and challenging. We learn and develop every day and we are always looking for people that will share our values and vision and feel that they can contribute to our exciting journey.

About the position

Your role:

  • Primary communication channel between customers, partners and internal teams
  • Follow up and drive forward tickets for both internal and external support
  • Investigate and troubleshoot customer problems methodically
  • Have deep knowledge of our existing products
  • Curate and grow our help center and knowledge base
  • Make sure that Hive and Jira Service Desk best practices are followed
  • Upgrade and maintain Hive Streaming deployments all over the world
  • Run silent tests and assist with white glove support at major customer events

Who are we looking for?

We think you love clear communication with people and building relationships with your customers, partners and colleagues. You’re a team player that can follow and lead as situations dictate - if you are able to make decisions for quick problem solving that would be great!

We also hope that you recognize yourself in the following:

  • At least 1-year experience in a technical Customer Service role
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Possess Enterprise Networking knowledge and skills
  • Have experience or knowledge of P2P technology, video streaming and live video (alt strong appetite for learning)
  • Good understanding of technical maintenance processes
  • Knowledge of HTML, XML, JavaScript or CSS is a plus

Why work with us?

⭐️ Opportunity to be part of a company at growth ⭐️ Join a competent and joyful team ⭐️ International company who works with many of the world's largest company brands ⭐️ We take care of our employees