Application Support Engineer

Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?  

inRiver is a highly ambitious, global company with 70% growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization. 

We invest in your professional growth and with us you develop your skills playing a crucial part in shaping the market for Product Marketing and Product Information Management – right in the center of the global digital transformation.

What you will do:

As an Application Support Engineer at inRiver, you will be a part of the Services team working with services and support of our PIM product and apps.

As all heroes know: with great power comes great responsibility.  In your role as an Application Support Engineer, customer service is upfront & center.

You will handle specific assigned tasks, and be a key player in our close-knit, collaborative Services team. You will help your colleagues and receive help from them. Your task completions will make a difference, and you will clearly see what you have accomplished in our releases.

As a person you are curious and are eager to learn; it goes without saying you have a hunger for everything technical. You understand the value in our customers and you have strong service mindset to go with.

We would love if you add something to our team and office. And we value your ability to cooperate and work with all sorts of personalities.

In short, we are looking for someone who lives and breathes our Core Values:

Be agile and move fast, simplicity in everything we do, building trust, embrace responsibility and have fun while winning!

The team:

Our support team is currently undergoing intense growth, we are ensuring a top tier dedicated delivery and are hiring great people to help us build a team that will excel. Your chance is to help us build and be a part of the journey.

You will thrive if you have:

• You have excellent customer service skills and have previous experience in providing customer service
• Extensive application & software support experience.
• Knowledge of .Net (C#), SQL and web development
• Experience in troubleshooting Microsoft Stack and MS environments
• Used to working in an issue tracking system like Zendesk or similar.
• You are naturally curious and willing to learn new skills in a fast-paced environment
• Provide excellent documentation skills
• Experience from similar systems like e-commerce, CMS or others is seen as an advantage
• Business language English     ¨

Great if you also have:

• Experience from similar systems like e-commerce, CMS or others is seen as an advantage
• Knowledge about the PIM domain
• Knowledge about DAM related systems and services
• Adobe InDesign experience

We look forward hearing from you!

inRiver is the market leader for simplifying Product Information Management (PIM). We help B2C and B2B multi-channel commerce and marketing professionals tell perfect product stories. Our powerful inRiver Product Marketing Cloud radically facilitates the creation, handling, and distribution of perfect product information for a world-class customer experience across all touchpoints, in multiple languages. More than 900 brands around the world rely on inRiver Product Marketing Cloud for efficiently controlling the product (information) flow for their globally recognized brands. inRiver was founded in 2007, and is today a well-recognized, award-winning, and rapidly growing company with an extensive partner network (PRIME). The company is headquartered in Malmö, Sweden, with offices in Chicago, London, Amsterdam and Stockholm and sales offices in Phoenix, and Istanbul.