If • Stockholm • Heltid
Detta jobb är inaktivt och går inte att söka längre.
Frontline Solutions has the responsibility for solutions supporting customer service functions and CRM functions. Customer focus is one of the three strategic focus areas in Business area Private within If. The target for the unit is to support the strategic initiatives in improving our customer service capabilities, customer communication and reaching increased customer satisfaction. Target is to adapt the solution portfolio with the overall roadmap for Nordic IT solutions. The key focus for the coming years will be to select future front line tool and start implementation, consolidation of CRM back end solutions and development of big data solutions and marketing automation.
We are looking for an experienced Functional Analyst with strong social skills and ability to facilitate the overall Frontline Solutions requirements collection and definition. You will be a key person in capturing, consolidating and communicating information and requirements from subject matter specialists and business stakeholders in a way that IT teams can understand.
Capture, consolidate and communicate business requirements to IT teams within the Frontline Solutions area
Initiate, facilitate and lead the collection and definition of requirements with Customer Service and CRM subject matter specialists and business stakeholders
Be a vital part of Customer service and CRM-related projects, proof-of-concepts and prestudies
Identify key business and customer behaviors
Drive change processes and take part in future planning and analysis
Analyze requirements to identify impact and gaps
Desired Skills and Experience
Strong communicator with proven skills of capturing, creating and communicating precise requirements from business stakeholders and subject matter specialists to IT teams
Agile experience working with User stories and acceptance criteria
Highly skilled in working with different stakeholders to create a common agenda, build relations and be a good listener
High level technical understanding of how architectural decisions affect the result
MS Office tools experience required including MS Visio
Preferably experience with UML and wire framing tools
Preferably experience and knowledge from IT projects within the CRM area, including omni-channel customer communication
Preferably Agile Product Owner certification
Preferably experience working with product backlogs in Jira or TFS
University degree in relevant area
You are self-driven, but balance this with good co-operation skills. A strong interest for driving changes, understanding business needs and building relations is required. You are fluent in English, both orally and in writing.
This Nordic Functional analyst will report to Development Manager for CRM Solutions. You will be based in either one location of Oslo (Norway), Stockholm (Sweden) or Turku (Finland) and you’ll report to the Nordic Head of CRM solutions development.
If you have any questions regarding this job, please contact:
Development Manager, CRM Solutions
If is the leading property and casualty insurance company in the Nordic region as well as to Nordic customers with international operations. Today we have approximately 3.6 million customers in the Nordic and Baltic countries. The company conducts its business operations on a pan Nordic basis. Operations are mainly divided in accordance with the customer segments within the Private, Commercial and Industrial business areas.