Service Desk Analyst

The Service Desk Analyst is accountable for all aspects of the efficient and effective support of users requests and issues dealing with services and hardware provided by Corporate IT globally. The IT Support Analyst is responsible for ensuring user issues/requests are resolved/fulfilled effectively and efficiently.

• 1st/2nd line incident and request management for 150+ users locally in Stockholm 
• Be part of a global team that support 2000+ users all over the world
• Troubleshooting and maintaining Ubuntu, MacOS and Windows desktops and laptops
• Logging and triaging incidents/requests within agreed SLAs
• End-user device and software management/troubleshooting

We are looking for someone with a strong English language skills, along with some previous experience working in a similar role. Ideally you will also have experience supporting Windows based environments as the majority of our environments are Windows.

SG Digital (part of Scientific Games Corp. NASDAQ:SGMS) leads the global gaming market, providing innovative software that powers the world's most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. Having recently become the Digital, online Division of the $4bn Scientific Games, we are now in a period of dramatic growth that will see us grow headcount by 30% this year alone.

Want to be part of our story?

We are a group of distributed multidisciplinary engineers, passionate about casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.

The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.