Service Desk Team Leader

Job Description

We need to strengthen our Service Desk Team in Bangkok, Thailand and are now looking for a Service Desk Team Leader to lead and supervise our newly created department. You will be responsible for providing support for different services and platforms and you will work with everything from providing IT Support to our clients at the HQ, to providing support for our web platform globally. Our IT department is an internal service provider which means that we only provide support internally to our employees. At the Service Desk you will mainly be responsible to oversee and lead the incident management and to handle all the incoming service requests.

To fit into this role, you need to have a genuine interest of computers and previous experience in working at a Service Desk, preferably at one that has adopted the ITIL lifecycle in terms of incidents, service requests, changes, etc. You enjoy working in teams in an international environment and see the possibility to automate and improve things all the time.

You are used to work with a lot of things simultaneously and you are passionate about providing excellent service. You have a logical mindset and you see possibilities and solutions where other see problems. You are used to take own initiatives and work to improve things all the time. You will be part of a team of ~5 employees as well as part of the entire IT/R&D department of approximately 20.

You will report to our “IT Manager & System Dev. Manager”.

Additional information

This position is located at our head office in Bangkok, Thailand.

We will invite candidates for a Skype interview on an ongoing basis, so we encourage you to send your application today but no later than 30 December 2015.

DIAKRIT is a Swedish founded company and has currently customers in Sweden, Norway, Denmark, Germany, Spain, Thailand, the Philippines, Malaysia, Hong Kong, Australia, the United States and Canada, has over 450 employees globally and more than 250 freelance photographers throughout Scandinavia.

DIAKRIT has always been driven by the desire to revolutionize the way people conduct real estate business - to make the online search easier, more secure and more engaging. We help people see the potential of their future living space with 3D functions and premium rich media that enables them to plan, furnish and decorate the home of their dreams. Our success has grown from a true entrepreneurial spirit. We constantly strive to challenge industry norms and surpass our customers' expectations.

Our employees are our greatest assets. Their individual skills, tech-savviness, strong work ethic and service-mindedness are the main driving forces behind our long-lasting customer relationships with several of the biggest real estate players globally. We will continue to revolutionize the real estate market with innovative products and software by utilizing emerging technologies and platforms. Because we see the future and we believe in it -- and we are fully convinced that the future looks even better than anyone can imagine.