Support Technician – Telephony

We are Hedin IT

...and we shape the digital future for Hedin Mobility Group – one of Europe’s leading mobility enablers with 11,000 employees across 14 countries. We are now looking for a Support Technician – Telephony to join our Support team.

Let us tell you more about the role!

We're looking for a Support Technician – Telephony who wants to play a key role in delivering reliable telephony services across our organization.

As part of our Support team, you will work closely with colleagues across the business as well as external vendors. Your primary focus will be to support, administer, and continuously improve our telephony platform.

Your responsibility will entail:

• Provide technical support and handle incidents and service requests related to telephony.

• Administer telephony platforms, PBX systems, call routing, and call groups.

• Manage phone plans, mobile devices, and other IT-related service requests.

• Troubleshoot and resolve more complex telephony-related issues.

• Coordinate with internal stakeholders and external vendors to ensure high-quality service delivery.

• Contribute to the continuous improvement of our services and ways of working.

It's an advantage if you also have experience with telephony platforms or enterprise telephony solutions.

What we look for in our new colleague:

We're looking for someone with a genuine interest in technology and telephony who enjoys combining technical support with administration and coordination. You are structured, service-minded, and take ownership of your work while collaborating effectively with colleagues and vendors.

To succeed in this role, you likely have:

• A strong service mindset and a genuine willingness to help others.

• Experience working in IT support or a similar technical role.

• A genuine interest in technology, particularly telephony.

• A structured way of working and the ability to manage multiple priorities.

• Strong communication skills and the ability to build relationships with both internal stakeholders and external vendors.

• Fluency in Swedish and English, both written and spoken.

So, are you ready to join our team?

We will begin reviewing applications after the application deadline, so make sure to submit yours on time! The process will continue in Swedish. If you have any questions, contact Emma Agby, at emma.agby@hedinit.com. We look forward hearing from you!

About us:

Since 2017, we have been driving the digital transformation for Hedin Mobility Group, empowering 11,000 employees across 14 countries to shape the future of mobility in Europe. Our mission is to offer the best possible digital experience for both our customers and colleagues within the group. This means you'll have the opportunity to work with cutting-edge technologies, dedicated colleagues, and great challenges to keep pushing your professional and personal development.

What do we offer?

The dynamic and fast paced environment of a scale-up with the stability and resources that comes with being part of a large, established group. The best of both worlds if you ask us.

Our modern office located here in Mölndal offers both café and restaurant as well as gym and padel facility (fun fact: we ended up in the top ten best-looking offices in Sweden 2023, if you will allow us to brag a little). And, of course, we offer:

• Collective Agreement and ITP pensions

• Wellness allowance

• 25 days of paid vacation

• Several car-related benefits

Hedin IT supports the entire Hedin Group with digital skills and services, including support and operations, as well as system development. Our services are delivered in several countries, such as Sweden, Germany, Norway, Switzerland, the Netherlands, Belgium, among others.