Global Commercial Excellence Manager

Global Commercial Excellence Manager
Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe.

We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet.

Everything we do is about Making Better Happen™.

AAK Locations
This position is based in one of our offices: Malmo (SE) or Aarhus (DK).  

About the role
Join a dynamic role at the heart of our global commercial transformation, where you will shape how we connect with customers and drive sales excellence across industries and regions. In this position, you will lead the evolution of our sales and customer relationship management capabilities - strengthening processes, advancing systems, and fostering a culture of continuous improvement and collaboration. By enhancing customer insights, driving impactful change initiatives, and building a strong global CRM community, you will play a key role in enabling smarter decisions, stronger partnerships, and sustainable business growth.


Responsibilities
-Strengthening the global sales and customer relationship management capabilities and processes ensuring we always work from our customers’ needs enabling a strong customer centric approach.
-Ensure global sales and customer relationship management tools and systems are in place to generate the insights needed to steer the business and positively influence the customer relationship.
-Drive continuous improvement in our global sales and customer relationship management, e.g. digitalization, simplification, global alignment facilitating standards.
-Lead global matrix teams responsible for strengthening different commercial capabilities
-Ensure best practices are generated and anchored across the business and represented in related projects such as CRM system upgrades
-Ensure global and regional outcomes from the regular customer satisfactions surveys are considered into all actions
-Facilitate learning and sharing by developing onboarding & competence building programs for relevant commercial personas and building a vibrant customer relationship management community.
-Driving commercial excellence for bigger projects as well as regular change management actions sales and customer relationship management discipline.

About you
-Master’s degree in Business, Marketing, Commercial Management, or a related field.
-5–10 years of proven commercial and sales experience, preferably within the food ingredients industry or a closely related B2B sector
-Strong ability to collaborate and influence across complex, matrix organizations, building alignment among diverse stakeholders.
-Deep knowledge of sales processes, tools, and methodologies, with the capability to develop and present strategic, customer-focused recommendations.
-Hands-on experience with digital transformation of commercial processes, including the effective use of AI and advanced digital tools.
-Demonstrated expertise in identifying, developing, and implementing commercial best practices aligned with organizational capability priorities.
-Strong market awareness and strategic insight, with the ability to track commercial excellence trends and translate them into practical business value.

Contact and information
Please apply through our career portal. For further information about the position, please contact Sr Talent Acquisition Specialist: Valerija Usova: valerija.usova@aak.com


About AAK
Everything AAK does is about Making Better Happen™. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or employment and application for employment.

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