MANAGER CABIN CREW

Cabin Crew Manager - Arlanda Airport Crew Base

 

As Cabin Crew Manager, you will play a key role at SAS, shaping the future of aviation while leading and developing our Cabin Crew, the frontline team that represents SAS to our passengers every day. You will motivate, guide, and support your team to deliver exceptional customer experiences on board, ensuring the highest standards of safety in a competitive and fast-changing market. 

Challenges you will work on

 

As Cabin Crew Manager, you will play a central role in shaping and developing the Stockholm crew base, working closely with Head Office to create the right conditions for Cabin Crew to perform safely and deliver an exceptional customer experience. In this role, you will lead and support a team of around 150 Cabin Crew, having a real impact on employee engagement, operational excellence, and the overall development of the team. You will have opportunities to influence processes, drive change, and contribute to strategic initiatives across the organization. 

 

Your responsibilities will include:

 

• Coordinating workforce planning, schedules, and operational priorities in collaboration with Crew Planning.
• Driving initiatives for continuous improvement, including training, competence development, and process enhancements.
• Monitoring performance, following up on incidents and KPIs, and maintaining high standards in Safety, Punctuality, and Care.
• Representing Cabin Crew Management in projects, meetings, and forums, contributing to cross-functional collaboration and decision-making.
• Supporting a positive work environment by promoting engagement, communication, and team spirit, and helping your team grow professionally.
• Be part of the Scandinavian Cabin Crew leadership group, working closely with colleagues across the organization and contributing to knowledge sharing, best practices, and continuous professional development. 

The Team

 

Your primary workplace will be Crew Base Arlanda, with occasional visits to Head Office in Stockholm. The Arlanda crew base currently consists of approximately 800 employees. Together with three other Cabin Managers, you will be part of a skilled and collaborative local Cabin Management team at Arlanda. The role reports to the Head of Cabin Crew, Copenhagen, who is organizationally based at Head Office in Stockholm and regularly visits the Cabin Crew bases. 

To be successful, we believe you have

 

• Experience from aviation management, or a strong interest in working in an aviation environment.
• Proven ability to lead and engage large employee groups, preferably with experience of “long-distance” leadership.
• Relevant education or equivalent work experience.
• Strong communication skills in English and at least one Scandinavian language.
• Confidence in using IT systems and administrative tools in your daily work.
• Experience of working with LEAN principles is considered an advantage, but not a requirement.

 

We believe you are a visible and engaging leader who creates trust, energy, and a strong team spirit. You enjoy working with people, communicate naturally, and bring a customer-focused and holistic perspective to your work. You thrive in a dynamic environment, stay structured and results-driven, and are motivated by driving change and improving ways of working. 

Why SAS?

 

At SAS, we offer extensive opportunities for professional development in an international, fast-paced environment, and we are dedicated to supporting the continuous growth of our employees. Working with us also comes with a variety of benefits, including travel perks, allowing you to enjoy discounted travel opportunities around the world with SAS, and exclusive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 

Our Culture at SAS

 

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation! 

Additional information

 

• Deadline for application: 20/02/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.
• Desired start date: As soon as possible
• Position: Fulltime (100%) starting with a 6-month probation period
• This position is based in Stockholm Arlanda Airport-Crew Base
• A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process. Before employment a drug- and alcohol test will also be carried out. 

 

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SAS is Scandinavia's leading airline. For more than 75 years, we have been flying and connecting Scandinavia with the world and the world with Scandinavia. We have always been at the forefront of what is new and scouting the horizon. We have seen the world change, sometimes over a long period of time, and sometimes quite suddenly. Changes that have made us rethink, adapt and build new. We are moving towards a future where change and the need for new thinking is constant. A future of conscious thinking and sustainable innovation.