Technical customer success specialist - Mandarin speaking

Are you passionate about customer success, fluent in Mandarin, and eager to work in a cutting-edge tech environment? Excillum is looking for a proactive, service-minded colleague who thrives on cross-functional collaboration and enjoys working with international customers in high-tech industries. Join us in shaping the future of X-ray technology!

After many years rooted in scientific research, we are now entering an exciting phase in which our products are seeing broader adoption across industry. As the Chinese market accounts for a major part of our revenue, you will play a key role in supporting our Chinese-speaking customers throughout their journey with Excillum.

What You'll Do

· Coordinate X-ray source installations and act as a communication bridge between customers and our technical teams.

· Handle service cases, coordinate technicians, and escalate complex issues when needed.

· Manage orders for spare parts and consumables, including quotation handling and delivery tracking.

· Follow up on outstanding payments in a professional and culturally sensitive manner.

This role is broad and varied, combining traditional customer-facing support with responsibility for local digital marketing activities. In addition to handling day-to-day customer inquiries and support cases, the role includes managing local digital marketing initiatives such as WeChat content, campaigns, and customer engagement, ensuring alignment with global marketing strategies.

You are...

· A native or fluent Mandarin speaker with strong English proficiency.

· Probably having a Master of Science in Engineering or equivalent professional experience

· Familiar with tools such as CRM systems and WeChat Official Accounts.

We also believe you possess a curious mindset and thrive in the company of competent colleagues. If you are interested in contributing to a high-tech company with a global mission, this is the place for you.

We value the right personality above all for this role! However, if you also have experience in digital marketing or B2B customer service, that’s a big plus. And if that experience happens to come from a technical or industrial context, we’re definitely eager to see your application.

What We Offer

· A chance to work with cutting-edge technology

· An international work environment with passionate and highly skilled colleagues

· Flexible work arrangements and a modern office in Kista, Stockholm.

· Opportunities for professional growth in customer success, marketing, and technical support

We welcome applicants from all backgrounds and believe that diversity helps us build better ideas, better teams and better products. If this sounds like a place where you would enjoy taking your next step, we would love to hear from you. For questions, please reach out to our recruiter Amanda Sandhaag at amanda.sandhaag@excillum.com.

We look forward to receiving your application!

Vi har höga ambitioner – och vi ska ligga i teknisk framkant. På EVRY brinner vi för kreativa lösningar och är alltid nyfikna på vad som blir nästa digitala genombrott. Vår arbetsplats präglas av flexibilitet, och som ett av Nordens ledande IT-bolag erbjuder vi dig fler möjligheter än likvärdiga företag. Vi har stor geografisk spridning i Sverige och världen – våra kunder är små som stora, välkända som okända, lokala som globala. Vår bredd, tillsammans med höga förändringstakt, ger dig kraft att utvecklas.