Customer Success Specialist at Clevry (full-time or part-time)

Location: Helsinki, Stockholm or Brighton

At Clevry, we’re on a mission to transform how the world hires. As the global skills-first hiring platform, we combine science, technology, and consultancy to help organizations attract, assess, and hire based on skills - not just CVs.

We’re hiring a Customer Success Specialist(s) to help our SME customers get maximum value from Clevry.

Your role

You will own client onboarding, training and assessment support and contract renewals in SME client segment. You’ll run our support experience day to day, including chatbot training and knowledge base content. You will get to work closely with our platform clients across different industries and regions.

What you’ll do

• Onboard and support customers through customer lifecycle by delivering trainings, standard support/assessment services
• Operate our support channel according to SLAs and update/maintain Clevry Knowledge Base and chatbot content library
• Run review and renewal calls with SME customers
• Drive adoption and measurable outcomes, monitor health, usage and intervene early to de‑risk churn
• Identify upsell/referral signals and hand qualified opportunities to Sales
• Capture testimonials and share product feedback internally

What you’ll bring

• 1–3 years in B2B customer-facing roles (Success/Support/Implementation)
• Assessment and psychology exposure
• Full working proficiency in English (Finnish and Swedish are considered as advantage)
• Client-centric communication and problem-solving
• Process discipline, empathy and a bias to action
• Comfort with commercial talk, analytics and dashboards
• Basic Excel and CRM skills

With Clevry you to get to be part of a fast-growing company with global ambitions, and work with a unique mix of SaaS, psychometrics, consultancy, and RPO services. Join us and help shape how the world hires - with real impact on clients and candidates.

How to apply

You can be located in any of Clevry offices, which are Helsinki, Stockholm and Brighton. We also consider both full-time and part-time roles depending on your preference. We at Clevry know that soft skills are equally as important as hard skills. Hence, the application consists of submitting your CV, answering a few short questions as well as completing some of Clevry’s assessments. We’ll explore your results during the interviews. We will accept applications until November 9th 2025 and review them as they come, so apply now. If you have questions, you can contact Roope Rajala, Head of Platform Sales and Customer Success, roope.rajala@clevry.com.

Om Clevry

I över 30 år har Clevry legat i framkant för ett mer soft skills-drivet arbetsliv inom talent acquisition, assessment och advisory. Vi finns globalt med kunder, konsulter och kandidater från Nordamerika till Singapore med huvudkontor i Brighton, Stockholm och Helsingfors. Våra 150 soft skills-certifierade rekryterare, affärspsykologer och experter finns alltid till er tjänst.

Läs mer om våra rekryteringstjänster