Product Specialist

Driven by the belief that shopping should be simple and seamless, we help global fashion and lifestyle retailers by fulfilling our mission to create positive shopping experiences — every time, everywhere.

Our vision is to empower retailers with the world’s leading Unified Commerce Platform and Point of Sale, removing the barriers between e-commerce, online marketplaces, and brick-and-mortar stores to support new shopping behaviors.

We’re a fast-growing Swedish tech company trusted by global retailers in more than 20 countries — a number that keeps growing — and we have no intention of stopping anytime soon. As a member of our team, you’ll have the opportunity to influence the future of retail. Are you the Product Specialist we’re looking for?

Your mission at Sitoo

You will together with our team of other Product Specialists provide technical expertise to solve complex customer cases regarding Sitoo software and external hardware. The role is a crucial link between the customers and the tech team and essential in ensuring high customer satisfaction and in addressing continuous improvement of the products.

What you will do

• Provide technical guidance to customers and colleagues within the organisation.
• Resolve complex product-related issues escalated from 1st line support.
• Continuously enhance product support resources, including knowledge base articles, troubleshooting guides, and best practice documentation.
• Collaborate with the tech team to provide insights from customer cases, contributing to the enhancement and optimization of our products.
• Stay up-to-date with product updates and new features to effectively address customer concerns and provide accurate information.

What you’ll bring to the table

• Strong technical ability to quickly learn and understand complex software or hardware products.
• Strong communication skills in both Swedish and English, with the ability to give technical information clearly and concisely to customers with varying levels of technical expertise.
• Collaborative mindset and the ability to work effectively within cross-functional teams.
  
• A persistent mindset with a strong drive to solve problems, no matter the challenge
  
• A genuine desire to continuously learn and improve.

Why Sitoo

We dare to dream big, we have the courage to keep raising the bar, and we’re committed to being a force for good in retail. We believe in an inclusive culture where everyone feels a sense of belonging. We support each other, we win together, we celebrate success together, and we overcome challenges together.

Today, we’re more than 100 dedicated experts with a positive and solution-oriented mindset. Most importantly, we take care of each other, and we never forget to have fun.

Like the idea of shaping the future of retail? Want to work with new infrastructure and cutting edge technology? You’ll be part of a highly skilled team, exploring how far we can take the technology. There’s a big scope and the company is rapidly growing. With your knowledge and experience you'll have the opportunity to truly influence the way we work.