Customer Success Lead at Clevry

Customer Success Lead at Clevry

Location: Brighton, London, Stockholm, or Helsinki

At Clevry, we’re on a mission to transform how the world hires. As the global skills-first hiring platform, we combine science, technology, and consultancy to help organizations attract, assess, and hire based on skills - not just CVs.

We are now looking for a Customer Success Lead to accelerate growth and strengthen client outcomes.

Your role

You will own and drive Clevry’s Customer Success function - building strategy, leading execution, and ensuring every client achieves measurable results. This role combines strategic leadership (20%) with hands-on execution and team leadership (80%).

Responsibilities

• Develop, execute, and refine our Success strategy aligned with revenue goals.
• Lead Customer Success, Onboarding, and Account Management for key clients.
• Collaborate with Sales, Business Psychologists, Marketing, Product, and Leadership to maximize upsell opportunities and drive NRR.
• Define and track Customer Success KPIs, budget, and delivery plans.
• Mentor and support the Customer Success team, fostering a high-performance culture.
• Perfect and implement our Customer Success playbook, onboarding, and account management processes.
• Drive cross-selling between platform, consultancy, and RPO services.
• Ensure consistent client communication and quality execution across campaigns, launches, and initiatives.

Goals

• Grow ARR and drive NRR
• Maximize upselling and expansion opportunities within our client base.
• Deliver automation in support, onboarding, and client processes (AI chatbot, Heygen, AI Co-Recruiter).
• Secure referrals and testimonials.

About you

• Experience leading Customer Success, Account Management, or related functions in SaaS
• Strong commercial mindset with a track record of upselling and driving ARR/NRR.
• Skilled at working cross-functionally with Sales, Marketing, and Product.
• Able to combine strategic thinking with hands-on execution.
• Excellent communication and leadership skills.

Why join us

• Be part of a fast-growing company with global ambitions.
• Work with a unique mix of SaaS, psychometrics, consultancy, and RPO services.
• Help shape how the world hires - with real impact on clients and candidates.

If you’re ready to lead, enable growth, and make a real impact, we’d love to hear from you.

Om Clevry

I över 30 år har Clevry legat i framkant för ett mer soft skills-drivet arbetsliv inom talent acquisition, assessment och advisory. Vi finns globalt med kunder, konsulter och kandidater från Nordamerika till Singapore med huvudkontor i Brighton, Stockholm och Helsingfors. Våra 150 soft skills-certifierade rekryterare, affärspsykologer och experter finns alltid till er tjänst.

Läs mer om våra rekryteringstjänster