Service Manager - Compliance & Sustainability

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions.  

 

Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future. 

 

This Is Us

 

At Scania, we’re driving the shift towards a sustainable transport system while shaping the future of mobility together with our sister brands in the TRATON Group. Technology is at the heart of this journey — strengthening our digital backbone, modernizing how we work, and giving our business the tools to lead.

 

Our Compliance & Sustainability domain is vital for ensuring we build trust, meet regulatory demands, and deliver value for both our customers and society. Now, we’re looking for a Service Manager who wants to take a leading role in making that happen.

 

Role Summary

 

As a Service Manager for Compliance & Sustainability, you’ll take ownership of our digital services in this domain. You’ll play a key role in delivering stable, reliable, and continuously improving IT services that align with Scania’s sustainability ambitions and the TRATON Group’s shared vision.

 

In this role, you’ll collaborate closely with colleagues across the TRATON Group, lead an engaged team of IT professionals, and build strong partnerships with business stakeholders — all while making a real difference through technology.

 

Job Responsibilities

 

• Drive Group Collaboration: Lead alignment on group-wide initiatives and shared digital capabilities within the TRATON Group.
• Lead Service Delivery: Guide and support your IT team to deliver high-quality, reliable IT services that exceed expectations.
• Strategic Planning: Develop and implement strategic plans for IT service delivery that align with broader business goals.
• Optimize Processes: Drive continuous improvements in service management processes to boost efficiency and effectiveness.
• Build Stakeholder Relationships: Maintain strong relationships with key stakeholders to fully understand their needs and translate them into solutions.
• Manage Incidents & Problems: Oversee timely resolution of incidents and root cause analysis to prevent recurring issues.
• Vendor & Partner Management: Coordinate with vendors and partners to secure the best service outcomes and manage contracts effectively.
• Develop the Team: Foster a culture of growth and learning within the IT service team, supporting skills development and career progression.

 

Who You Are

 

You’re a proactive professional who thrives at the intersection of people, processes, and technology. You enjoy taking ownership, driving improvements, and collaborating with others to turn plans into action.

 

Your motivation comes from delivering high-quality services and building trust through clear communication and strong relationships. Switching between big-picture strategy and detailed execution feels natural to you.

 

We believe you bring:

 

• Experience in a similar service management or IT delivery role.
• A relevant degree in IT (or equivalent experience).
• General IT knowledge covering areas like cloud solutions, IT security, infrastructure, and integrations.
• Experience with IT support and maintenance.
• Skills in coordinating projects and activities, ideally in agile environments.
• Strong communication skills in English — written and spoken.

 

It’s a plus if you also have:

 

• Experience with finance-related systems.
• Knowledge of customs or export control processes.
• A background in digitalization or information management.

 

We welcome applicants from all backgrounds – your unique experience and perspectives is valuable to us.

 

Scania Offers

 

We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.

 

Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses. 

 

Application

 

Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.

 

Apply as soon as possible, no later than 2025-08-10. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role. 

 

If you have questions or would like more information, please contact: joakim.kreuger@scania.com
 

We look forward to your application! 

 

Nothing is more important than our people. With a company culture that’s based on shared and inclusive core values. We have a supportive community, where everyone has opportunities to grow and succeed.