Nordic Customer Care Manager

With technology, software, and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class occupant experiences for their people. It’s not just about improving buildings - it’s about creating efficient, safe, adaptable, and sustainable environments, which improve the way the world lives and works.

The digital transformation of buildings is a fast-changing, dynamic sector, and it needs more than just great technology - it needs great people, too. We know a business only thrives if its people are thriving, so at Siemens we put our people first.

Nordic Customer Care Manager

Join Us in Revolutionizing the Customer Experience!

Smart Infrastructure Buildings is designed to create efficient, safe, responsive, and sustainable environments. Our goal goes beyond enhancing buildings—we aim to create ideal spaces that improve people's lives.

We are seeking a visionary leader to take charge of optimizing our digital customer experience and operations across the Nordic regions. You will be instrumental in transforming the way we deliver innovative digital services for infrastructure systems, championing excellence in customer interactions and operational efficiency.

What You’ll Do:

Champion Customer Excellence: Build and lead a dynamic team responsible for our monitoring and service desk, focused on redefining standards for customer engagement and service delivery across the Nordics. Lead the dispatching function: Initially you will lead an engaged team of six dispatchers who significantly contribute to delivering high-quality professional services in building automation, fire and security systems in Denmark. You will subsequently expand this team into a Nordic team focused on monitoring and service desk operations for the whole Nordic region. The Danish dispatch center is currently distributed across two locations in Denmark; Vejle and Ballerup, with five dispatchers in Vejle and one in Ballerup. Presence in Vejle will be required once or twice a week. Strategize for Success: Develop and execute forward-thinking strategies that enhance customer satisfaction and streamline digital operations. Optimize Service Solutions: Implement processes that elevate the efficiency of our digital service desk operations, ensuring seamless customer interactions and effective service delivery. Drive Continuous Improvement: Facilitate ongoing training and development, empowering your team to exceed expectations and achieve operational success. Lead Transformational Change: Identify and implement strategic improvements to enhance customer experience, championing innovation and adaptation within the team. Build Strong Relationships: Cultivate robust partnerships with customers and cross-regional teams to ensure cohesive and effective service delivery.

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Who You Are:

We are on the lookout for an inspiring leader who excels in fostering relationships and driving innovation. Your qualifications include:

Leadership Expertise: Proven track record in leading teams to achieve high levels of performance and customer satisfaction. Change Management Process: Adept at driving organizational transformations and process improvements. Advanced Communication Skills: Exceptional abilities in negotiation and relationship-building. Technical Acumen: Familiarity with IT systems and service management tools. Planning and Scheduling: Demonstrated excellence in planning and scheduling service tasks and travel, with substantial experience in digitized services. Language Proficiency: You are proficient in Danish and English, both written and spoken.

Our Commitment:

Siemens values diversity as a key to success. We are eager to welcome individuals from varied backgrounds and experiences who share our commitment to innovation and excellence. We prioritize your personal and professional growth, nurturing your talents for collective success.

What’s in it for you?

Innovate and Impact: Play a pivotal role in shaping the future of customer service in digital infrastructure.

Collaborate and Grow: Thrive in a culture committed to teamwork, collaboration, and continuous improvement.

Be Part of Progress:  Contribute to meaningful advancements that enhance lives and communities across the Nordic region.

If you do not meet all the criteria above but fulfill some of them, we still encourage you to apply for the position. Let's find out together how we fit!

The position is open to candidates from any location within the Nordic region, not just the capital cities.

Join us!

Apply today - we review applications continuously. We look forward to receiving your online application no later than 25 May 2025. For questions about the role, please contact Matilda Stendahl at matilda.stendahl@siemens.com.

Create a better #TomorrowWithUs

Siemens Mobility is the world’s leading provider of mobility solutions that enable the efficient, safe and environmentally friendly transport of people and goods – and help improve the quality of everyday life for millions of people on all continents. Driven by innovation, we develop intelligent solutions for the increasing digitalization of the transport sector. Our range of offerings includes rail vehicles, rail automation, road traffic management systems and rail electrification.