Senior Manager, eCom Operations Manager

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

What you’ll do:

We are looking for an experienced Senior Manager, eCom Operations to strengthen the bridge between our E-commerce organization and Regional Operations teams. In this high-impact role, you will define and drive the global strategy and operational roadmap that ensures best-in-class customer experience, seamless fullfillment, and scalable logistics performance across all markets.

You will play a pivotal part in aligning regions, optimizing processes, and elevating the operational backbone that powers our e-commerce growth worldwide.

Strategy & Roadmap

• Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities

• Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction

Best Practice Development

• Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows

• Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities

Project Leadership

• Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement

• Manage the operational readiness for launching new product categories across multiple warehouse setups

Continuous Improvement

• Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience

• Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence

Who we’re looking for:

• Strong analytical and problem-solving skills with a focus on scalability and operational efficiency

• Excellent stakeholder management and communication across global teams and functions

• Proven ability to drive standardization, structure, and best-practice implementation across multiple regions

• Data-driven mindset with solid experience using operational KPIs and performance dashboards

You probably have the following experiences & skills:

• Several years of experience in e-commerce operations, logistics, or global supply chain management

• Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams

• Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers. We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.

Does this sound like you?

We look forward to reviewing your application!

Zound is the team behind the most exciting brands in audio electronics: Urbanears, Marshall and adidas. We design and develop headphones and speakers and we champion the human perspective in tech. Armed with a genuine passion for the things that resonate we challenge the status quo in our industry with a little bit of Zound magic.

We are a global company with offices in Stockholm (HQ), New York, London, Paris, Shenzhen and Hong Kong. Behind the scenes, we’re a team of hard-working, fun-loving, problem-solving, easy-going, creative people. And we’re here to bring life to sound.