Senior Manager, Global eCom Operations

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

What you’ll do:

As Senior Manager, Global eCom Operations, you are responsible for defining, owning, and driving the global e-commerce operations strategy. The role focuses on building scalable operating models, platforms, and governance structures that enable efficient fulfillment, logistics performance, and a consistently strong customer experience across all markets.

This is a senior, globally scoped role with accountability for eCom Operations as a capability and performance area, not day-to-day execution. You will operate through strategy, programs, and cross-functional leadership, acting as the key interface between Global eCommerce, Regional Operations, and Technology.

Global strategy & roadmap

· Own and develop the global strategy and multi-year roadmap for eCom operations, covering fulfillment, transport, returns, operating models, and logistics network design

· Translate commercial and growth strategies into scalable operational capabilities

· Ensure alignment between global priorities and regional execution across markets

Operating model & governance

· Define global operating models and clarify roles and responsibilities between central, regional, and local teams

· Establish governance forums, decision structures, and escalation paths across functions and regions

· Drive alignment and prioritization across eCommerce, Operations, IT, and Customer Support

Program & transformation leadership

· Lead complex, cross-functional global programs such as:

o Network expansions, and logistics optimization

o Implementation and scaling of shipping, fulfillment, and returns platforms

o Operational readiness for new product category launches across multiple warehouses and 3PL setups

· Ensure clear ownership, structured execution, and measurable business impact across regions

Platform & integration enablement

· Work closely with our IT, Tech and Development teams to suggest, set clear requirements and implement improved technical solutions, processes and improvements on automations and data consistency across order, inventory, shipping and returns;

· ERP, WMS, TMS and eCommerce OMS

Performance management

· Define and own global, cross-functional KPIs for eCom Operations

· Establish dashboards, reporting structures, and quarterly business reviews (QBRs)

· Drive fact-based performance discussions and continuous improvement across regions and partners

Continuous improvement & scalability

· Identify and drive structural improvements in cost, lead time, resilience, and customer experience

· Translate regional learnings into scalable global standards and best practices

· Act as senior escalation point for complex, cross-regional operational challenges

Who we’re looking for:

· Senior leader with a strong ability to influence and align stakeholders in a global matrix organization

· Comfortable operating at strategic, tactical, and executive levels

· Structured, analytical, and outcome-driven with a clear ownership mindset

· Proven ability to define global strategies and translate them into executable roadmaps and programs

· Strong stakeholder management and communication skills across functions, regions, and senior leadership

· Data-driven approach with deep experience in operational KPIs, dashboards, and performance frameworks

You probably have the following experiences & skills:

· Extensive experience in e-commerce operations, logistics, or global supply chain management

· Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCommerce teams

· Solid experience with:

o Warehouse operations and 3PL management

o ERP, WMS, and TMS platforms and integrations

o E-commerce platforms such as Shopify, Salesforce, and marketplace solutions

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers. We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.

Does this sound like you?

We look forward to reviewing your application!

Zound is the team behind the most exciting brands in audio electronics: Urbanears, Marshall and adidas. We design and develop headphones and speakers and we champion the human perspective in tech. Armed with a genuine passion for the things that resonate we challenge the status quo in our industry with a little bit of Zound magic.

We are a global company with offices in Stockholm (HQ), New York, London, Paris, Shenzhen and Hong Kong. Behind the scenes, we’re a team of hard-working, fun-loving, problem-solving, easy-going, creative people. And we’re here to bring life to sound.