About the job

Are you passionate about technology and making a difference? Join our digital transformation!

As a part of the SEB Group, we provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 2800 employees consistently strive to enhance business development and growth. If you want to be part of an engaging and enabling environment where you can turn your everyday actions into global results, this is where you get to shine.

About the role:

You will belong to Digital Workplace, IT Automation & Quality department, providing 2nd line IT support to SEB employees (~16’000) worldwide from 21 countries, while maintaining the highest level of service. The support is related to MS 365 products, Virtual and General Workplace services, Software and Hardware services. Cross collaboration and interaction with other SEB teams with focus on accuracy and timely IT services are essence of our daily work.

As an IT Engineer for M365 Productivity, you will be responsible for:

Providing 2nd Line IT Support: Assist employees through various channels such as MS Teams, email, and phone support
Incident Management: Take ownership of troubleshooting incidents and coordinating their resolution
Technical Troubleshooting: Utilize support tools like remote desktop control and knowledge management databases to apply effective troubleshooting steps
Subject Matter Expertise: Serve as the team’s expert on Microsoft 365 workloads, particularly SharePoint, OneDrive, MS Forms and M365 Copilot
Quality Assurance: Evaluate the quality of registered requests and provide constructive feedback to team members.
Collaboration: Maintain continuous dialogue with Product Owners from Digital workplace Teams (3rd line) to enhance the M365 Productivity environment
Innovation and Improvement: Collect and drive ideas for future automations and service improvements for M365 Productivity.

To thrive in this role, we believe you have:

Expertise in Microsoft 365 Infrastructure, with proficiency in SharePoint integrations, OneDrive M365 Copilot, Cloud & on-prem hybrid environments, and MS Graph
Experience with Telephony Systems like Mitel, MiContact Center, Nice Recording, SQL, and a basic understanding of service packaging (beneficial but not mandatory)
Skill in Windows core applications, Office suite, M365 productivity applications, VPN networking applications, Citrix, and Virtual Desktop Infrastructure
Familiarity with environments like Intune and SCCM
The ability to independently analyse issues, report findings, and drive improvements in a structured manner
Understanding of ITIL and Agile frameworks
Fluency in English, both written and spoken
The ability to collaborate effectively as a flexible team player and take ownership
A customer-oriented mindset with a strong eagerness to suggest and implement new ideas

What we offer:

Entrepreneurial Scandinavian environment: work-life balance, international working environment, hybrid work model, empowering and welcoming culture
Growth culture: extensive training and learning opportunities, local and international internal mobility possibilities, long-term stability
Modern environment: innovative company in forefront of technology, challenging, cutting-edge work, excellent office environment, agile and modern ways of working
Additional monetary benefits: paid seniority vacation and volunteering days, allocations to Your pension fund, profit sharing programme, and additional health insurance

Do you want to be part of SEB?

Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.

Since we select candidates continuously, feel free to send in your application today via the link in this ad, but no later than May 30th, 2025.

If you have questions about the position, please contact the Team Manager for the 2nd Line Employee IT Support Isaac Thomas Vickery - Isaac.vickery@seb.se.

Learn more about working at SEB: Technology | SEB

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.