Junior e-com problem solver

Our e-commerce solution needs some ❤. We sell 30,000+ hotel rooms every day in Scandinavia -- but sometimes things are not going as planned. We need you who can take care of web platform. We need a problem solver who can provide devoted support, dig deep into log files, configure new products and test new features, etc.

• Be the link between ServiceDesk (1st line support) and our developers
• Secure daily operations is on agreed level with the internal stakeholders
• React to all deviations and support solving those
• Coordinate, follow up and report availability and incident statuses when needed
• Be responsible for setting up new products and make configurations
• Test new features

• Ability to solve problems creatively and effectively
• Courage, Energy and Enthusiastic
• You are open-minded and open to feedback
• Keen listener and no prestige

• We believe you have 2-3 years experience
• You have probably been working with support/servicedesk
• Knowledge of software development
• Knowledge of content management systems
• You speak both English and Swedish or Norwegian fluent

• A competitive salary
• Hardware and software of your choice (though we prefer the combo Mac + Sketch)
• A unique organizational culture that supports innovation without imposing strict corporate rules
• An individual training budget
• Further training and development opportunities
• "10% time" for working on your own passionate project
• Work-life balance. Flexible working hours, relaxing breaks and attractive benefits
• 6 weeks of paid vacation already from your first year
• Occupational pension, (Alecta manages and Collectum administers) 4,5 % of salary up to 7,5 income base amounts + 30 % of salary on salaries over 7.5 income base amounts
• Collective agreement (between union and employers organization)
• Gym membership / SATS
• Paid broadband/Internet subscription at home
• Staff discount, and friends & family prices at our 190+ hotels
• Modern office in Stockholm - possibility to work from Oslo
• Amazing open and friendly atmosphere with the best people on board and plenty of opportunities to integrate with each other
• Sports activities: Bellmanstafetten, Holmenkollstafetten etc.

During 2016 we established a new company within Nordic Choice Hotels called eBerry. Its main mission is to transform the digital landscape for how our guests' book, travel and interact with us. Our ambition is high, we want to create the best Omni experience in the industry, offering our guests the ability to have a seamless and hassle-free travel experience.

To deliver on this we are building a dream team to be in charge of all customer-facing technology and development. We are in the starting block of creating a new platform, website, and applications that will be integrated with our 190+ hotels, interact with our 16,000 employees and help sell 33,000+ rooms. If you are passionate about technical leadership and great user experience and feel up for a challenge -- please keep reading.