Kaplan is Scandinavia’s leading Customer Management firm. We bring in-depth customer insight and customer management services to our clients, through technology, strategic, analytical and creative solutions. Our team of 80 dedicated consultants work on a daily basis with insights from more than 10 million Nordic consumers, and constantly find new ways to earn their loyalty and deliver measurable results. We partner with our clients to help them transform into customer centric organizations, and to put customers first in all they do. We help them achieve what we call “True Personalization” – a customer experience that is truly meaningful to each individual. Kaplan is a part of Accenture Interactive.
We help out clients navigate the marketing technology landscape and are proud to be in partnership with many of the leading global technology partners such as Adobe, Salesforce, Tableau, Inriver and IBM. Having implemented and developed some of the markets most advanced solutions, we continuously innovate new features and functions that makes the customer journey smoother and more fun.
We take full ownership of our clients marketing technology journey – which includes:
- Long- and short-term marketing technology roadmap
- Advising regarding marketing technology platforms
- Supporting and hosting marketing technology platforms
- Implementations and migrations
- Development and training
- Ongoing campaign execution/management and marketing operations
