Application Support Specialist

NYX Gaming Group

- Stockholm - Full time

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  • Central office
  • Competent and fun colleagues
  • Interesting projects
  • 30 days paid holidays
About our company

One Global Family

NYX is a special place to work. It is one of the fastest growing gaming companies on the planet, made up from a combination of impressive organic growth and recent high profile acquisitions. Whether they are members of our talented games design teams, product support, client management or technologist everyone understands that NYX Gaming Group is on a journey to the very top of the gaming industry. Our Culture is one of quality, openness and continuous incremental improvement. We have come a long way but the story is really just beginning.

We are known globally for our innovative, entertaining, creative and quality products. This is a true reflection of the people we have working with us. We create, innovate and develop premium gaming content and fast, flexible gaming systems. The NYX Gaming Group talent are from countries throughout the world and include artists, animators, ICT professionals, sales and marketing gurus, administration specialists and management high achievers.

Alongside amazing benefits and a stunning office in Central Stockholm, you will be provided with the guidance and development skills you need to progress quickly and enhance your career, with many of our developers moving to senior executive roles in the business.

Want to be part of our story?

About the job

We are currently looking to build a new team of Application Specialists to be responsible for dealing with customer issues and requests for our OPS product. This is a high transactional platform built in C++ and is a critical application for customers globally. The remit of the role is providing support to the existing product portfolio, as well as analysing and resolving any repeat issues. It is a great opportunity to be on the front line and offer great service!

Skills needed:

  • Demonstrable experience in a similar IT or Application Support role
  • Excellent customer service skills with a focus on issue resolution
  • Demonstrated ability to communicate and collaborate with all levels in the company.
  • Strong understanding of computer-related tools, methods, platforms, and operating systems.
  • Excellent communication skills, particularly in explaining complex IT issues in laymen's terms.