Application Support Specialist

SG Digital

- Stockholm - Full time

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  • Central office
  • Competent and fun colleagues
  • Interesting projects
  • 30 days paid holidays
About our company

SG Digital (part of Scientific Games Corp. NASDAQ:SGMS) leads the global gaming market, providing innovative software that powers the world's most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. Having recently become the Digital, online Division of the $4bn Scientific Games, we are now in a period of dramatic growth that will see us grow headcount by 30% this year alone.

Want to be part of our story?

We are a group of distributed multidisciplinary engineers, passionate about casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.

The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.

About the job

We are currently looking to build a new team of Application Specialists to be responsible for dealing with customer issues and requests for our OPS product. This is a high transactional platform built in C++ and is a critical application for customers globally. The remit of the role is providing support to the existing product portfolio, as well as analysing and resolving any repeat issues. It is a great opportunity to be on the front line and offer great service!

Skills needed:

  • Demonstrable experience in a similar IT or Application Support role
  • Excellent customer service skills with a focus on issue resolution
  • Demonstrated ability to communicate and collaborate with all levels in the company.
  • Strong understanding of computer-related tools, methods, platforms, and operating systems.
  • Excellent communication skills, particularly in explaining complex IT issues in laymen's terms.