Senior Delivery Lead

Our company is looking for a Service Delivery lead to join our team.

Responsibilities:

• Establishing the on-going staff needs of the client, through the development of close business relationship.
• Maintaining a positive team environment through an approachable and motivational style.
• Provide advice, where appropriate, to leaders and candidates on HR best practice, and relevant legislation.
• Manage a portfolio of employees.
• Managing services to agreed processes, thus ensuring compliance audit.
• Networking with the client’s key decision makers in order to identify and take advantage of new business opportunities.
• Manage investigations, disciplinary and grievance processes.
• Manage customers’ expectations.
• Ensure administration and project report deadlines are met including accurate submission of weekly / monthly reports.
• Conducting regular performance reviews with service delivery consultants.
• Reporting as necessary against Service Design and Transition work and deliverables.

Requirements:

• Outstanding organisational, multi-tasking and planning skills.
• Excellent communication (written and verbal) with exceptional interpersonal skills.
• Must be flexible and be able to travel across sites if required.
• Takes a positive approach to situations and adopts a solution mind set.
• Excellent IT skills – MS office, Excel, Word and PowerPoint.
• Must have previous HR team leader experience.
• Experienced in client service delivery, always looking at improvements and efficiencies.
  
  Human IT works together with Great Place To Work to make Sweden's best workplace.
  
  
  
  

 Vi är ett specialistbolag inom IT med kontor i Stockholm, Göteborg och Malmö. 

Human IT är fokuserat på IT och den digitalisering som nu sker hos våra kunder. Vi hjälper våra kunder i deras digitaliseringsresa och skapa nytta/affärer med hjälp av ny teknik, duktiga konsulter och innovativa lösningar. 

Kika gärna vidare vilka vi är och vad vi gör på de olika orterna.

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