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Netigate Stockholm Heltid

High growth tech-company is looking for a Customer Success Champion, German-speaking

Detta jobb är inaktivt och går inte att söka längre.

Om jobbet

About Netigate

Netigate is the leading European provider of cloud-based services for online surveys. Our platform is primarily used for voice of customer, employee performance and market research questionnaires. At Netigate, we help our clients understand the people that matter – their customers, employees and consumers. We work with over 2,500 of the world’s leading brands to enable them to discover and share new insights quickly, easily and securely. 

What is it like to work at Netigate?

Netigate’s culture is casual and high-energy. We are passionate about our product and we are loyal to each other and our company. We are a very progress-driven company, which keeps things moving constantly, but we absolutely value work/life balance. Our focus lies on efficiency, simplicity, freakishly friendly customer service and making a difference in the world. Also, we are a rapidly growing company and you will notice quickly that  you can make an impact in our daily work.

More about the Customer Success-team

We started establishing an international support team based in Stockholm two years ago and have been changing our perspective and mind set to become a Customer Success Team one year ago. Our mission is to deliver excellent support by phone and e-mail to all of Netigate’s customers, but also to look beyond the problem at hand and make sure that our platform is really serving our clients, not merely challenging them. 

You can read more about the customer success team here: https://www.netigate.net/articles... . 

We're looking for ambitious candidates with outstanding customer service skills and a focus on problem resolution. Areas of responsibility include inbound inquiry management and technical support as well as helping to improve our platform, our routines and our company.

This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. 

Job description:

  • give Netigate’s customers the best service possible by answering phone calls and emails  from our customers
  • help to improve the customer service experience
  • help to improve the team's processes
  • help to streamline our experiences and conclusions with the rest of the company

We hope that you:

  • love, love, love to give excellent customer service
  • are a native German speaker and fluent in English
  • preferably have at least one year of experience in working with customers
  • have strong communication skills and a service-minded attitude ("client first")
  • preferably have experience of working at a SaaS-company

It's also a merit, if you have knowledge of or interest in coding languages (HTML, CSS, Java Script) and tech in general.  You don't need to be a programmer, but will have to get acquainted with looking at these programming languages and solving smaller issues for our customers.

Our companies' core values are Passion, Courage, Responsibility, Progress and Impact - if you can relate to those, that's a great start! As a person you are constantly on your toes, adaptable to change, ambitious and customer-focused. It's great if you are able to think outside of the box and challenge the status quo to make room for improvement.

So what do you say? Is this you? Let us know, we want to connect with you!

Start: as soon as possible (with regards of notice period).

Search words: “customer service”, “customer experience” "customer care" "German-speaking"

In case you have questions, please reach out to: Career@netigate.se. 

Om företaget

Netigate (Net= Internet, Igate=Investigate) is a European provider of cloud-based services for professional online surveys that are primarily used for voice of customer, employee performance and market research.

We help organisations gain valuable insights, make better business decisions and improve processes.

Our clients range from small organisations to global companies in all industries, including many leading companies around the world such as Electrolux, Ericsson, Vodafone, E.ON and Schenker Deutschland AG.

 

 

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Detta jobb är inaktivt och går inte att söka längre.

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