HR Tech & Innovation Manager

Transcom is looking for a tech savvy profile with understanding and interest in how technology can be used to simplify and improve our global HR processes and who can identify and drive process improvements. As HR Tech and Innovation Manager, you will together with key HR and IT Stakeholders establish and implement processes and programs that will support the employees in their daily work. In the role you will drive this transformation both internally and externally within the organization.

• Provide leadership to team members (no direct reports from day 1, this role needs to work with a cross functional team within the Global HR org/Transcom org)
• Identify and drive process improvements to ensure efficiency, engagement, scalability and operational excellence throughout the candidate and employee lifecycle
• Leverage technology to improve the candidate and employee experience
• Demonstrating the ability to develop a strategic plan that is based upon a sound business cases with clear ROIs, considering cost, employee and operational benefits and time to market
• Demonstrating the ability to create and most importantly execute a strategic plan from a budget
• Build and maintain a network of stakeholder contacts across the company on a global scale and also within the industry
• Demonstrating a strong affinity for Project Management and ensure effective direct and indirect leadership
• Be organizational savvy in a matrix organization with cross functional project teams involving Global HR roles, Global IT and operations
• Understand the business needs, priorities and challenges of various business units
• Develop and evolve processes, programs, services and events to drive engagement and retention in those programs

• University diploma or degree
• Strong business acumen and an ability to drive commercial discussions
• Preferably deep knowledge in the specific technologies supporting the above
• Team player, experience in getting things done through influence in the organization
• Excellent technical, interpersonal and analytical skills
• This role requires the ability to solve strategic problems. The nature of these problems can include any or all of the following: financial, technical, functional and process.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 45 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals. Transcom Global HR is a global organization with strong local presence with significant opportunity to drive standardization, increase best practice sharing and leverage technology. Overall vision for Global HR is to shift to an operating model enabling strategic focus, high quality of service and cost efficiency.

Transcom is looking for a top-level HR Tech and Innovation Manager with extensive know-how in the field of digitalization and who knows how to build digital applications in order to improve internal efficiency as well to strengthen the overall candidate and employee experience. As the HR Tech and Innovation Manager you will, together with key HR and IT stakeholders, own the Candidate and Employee Experience Strategy and Tactics for Transcom. You will be part of creating processes and programs tied to Transcom’s goals and missions which are to engage, motivate and support employees to perform at their best. You will be a key person in leading the development of constructing a state of the art candidate and employee experience globally using digital tools but also in automating transactional HR and in using technology to improve on boarding and training. Transcom is embracing the undergoing change in the customer service market by innovating the service offering and making use of the latest and forward leaning technologies. We have already implemented an automated/digitized screening tool and digital signing of employee contracts, however, we have a lot more initiatives identified and are now looking for a person who can act as the enabler to these initiatives together with adding experience and knowledge on new potential initiatives.