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AstraZeneca AB Göteborg Heltid

Lead Capability Service Manager

Detta jobb är inaktivt och går inte att söka längre.


An exciting opportunity to run and transform critical business services across AstraZeneca's global footprint.The Lead Capability Service Manager is accountable for the provision of excellent IT service to the business. The role is responsible for managing a team of Capability Service Managers; and for the management of the service portfolio, roadmap and all service activities.

About the job

The role

As the Lead Capability Service Manager, the successful candidate will be responsible for improving existing services and ensuring that new services are developed and implemented in line with business requirements. The role will work collaboratively across global teams of business stakeholders, developers, partners, offshore support teams and vendors to successfully deliver continuous improvement and value.

This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore resources. The first 12 months in role will be focused on developing capabilities and supporting AstraZeneca's shift to customer centric service delivery. Candidates should expect a team-oriented, exciting, challenging, and fast-paced environment.

The profile

A drive and passion for improving the service experience for end-users and achieving excellence in IT operations is key to the role. Candidates will be self-starters with strong organisational skills, expertise in ITIL service management and people management. This is

  • Team leadership & people line management
  • ITIL v3 Foundation qualified
  • Service management & IT support experience
  • Ability to interpret & communicate technical information into business language
  • Stakeholder relationship management
  • Customer satisfaction focus
  • Strong written & verbal communication skills
  • Perk: Career opportunities Career opportunities
  • Perk: Competent and fun colleagues Competent and fun colleagues
  • Perk: Flextime Flextime
  • Perk: Free gym Free gym
  • Perk: Interesting projects Interesting projects
  • Perk: New technologies New technologies
Om företaget

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

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