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Happo Stockholm Heltid

Customer Success Specialist

Detta jobb är inaktivt och går inte att söka längre.

Introduktion

Are you thrilled by the idea of building proven value faster for both the Customers and your Company?

Do you want to stand with one foot in the physical environment and the other in the digital? Do you want to be a part of a tech-startup that reinvents how hiring managers can work and collaborate with HR tools? Do you love a challenge? We want to talk to you!

Om denna position

As Customer Success Specialist, your work is about making the Happo customer as successful as possible when using our product. The position covers an integration of functions and activities of inbound marketing, sales, consultancy, training and support. For us, the role is divided into two areas where one part is about supporting and consulting our enterprise customers (offline), and the other is to drive a high level of activity and engagement to our other users (online). More specifically, you will be responsible for:

Offline -- client success

  • Act as point of contact to larger Enterprise clients.
  • Attend customer meetings as Happo expert when needed.
  • Produce: training material, sales material, onepagers and other material upon request.
  • Perform training/demo sessions upon request.
  • Act as Happo representative in client events.
  • Support

Online -- client success

  • Create the best possible onboarding experience for the Happo users!
  • Create the set for and conduct webinars to users on a weekly basis
  • Create demo / instructional tutorials (together with Content Creator)
  • Managing and constantly developing Happo's Help Center and support
  • Measure and monitor user trends and activity

Not completely, a bird set free, but not far from. This will be your game area. You set the framework for our content and make sure to get work done. We believe this can make all the difference.

Om företaget

We are Happo. On a mission to create smart and easy HR-tech tools for managers around the world. We are one of four startups working in AWX, a sister company to Academic Work. We launched our first Happo version late 2016 and already have users from many parts of the world. Read more about us on www.happo.com

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