Introduktion

We are looking for someone who is service minded, energetic and analytical. Someone who enjoys working with IT support in an international context! You will be part of a small team and need to be flexible to ensure a functioning service. In this role, you will assist internal users with your IT skills and knowledge. To thrive in the role you should have previous experience from IT and a passion for technology, service and support.

Om denna position

Liner Agency uses Jeeves for finance, controlling and operative support. Jeeves provides critical system support for efficient administration and is run in parallel with Shipment On-Line (SOL), a web based system provided by Evergreen to manage container shipping. There is an advanced interface between the two systems where Jeeves has been adopted to support business demands over the years. Jeeves is also in use for finance/accounting within Greencarrier AB and Scandinavian Shipping and Logistics.

1st line support is managed by local key-users with capacity to support end-users with basic questions relating to usage of the systems. When need for deeper expertise or onsite support this will be forwarded to the team in charge. Jeeves Application Support acts as 2nd level support with responsibility to handle requests/incidents relating to Jeeves. More specifically this includes daily maintenance and support, coordination of incidents with 3rd part suppliers and handling of standard change requests.

In order to secure efficient maintenance and support of the application and underlying technical platform we are now looking to employ a Jeeves System Administrator. The role will focus on daily operations with handling of incoming incidents. Responsibilities also cover basic system administration, development of reports (Chrystal reports and Microsoft SSRS) and understanding of customer adaptations including understanding of underlying technical platform (Windows and SQL-server).

Your work tasks

Prioritise incoming incidents and requests
Dispatch and coordinate resolution of complex incidents involving needed experts
File and follow-up on incidents towards Jeeves and other 3rd parties
Solve standard change requests such as; administration of user accounts, security settings and basic system configuration. Development/changes of reports.
Dialogue/feedback with end-users
Maintain a structured documentation including updates of incidents in the service desk system (ServiceNow)
Ensure a functioning and stable technical platform including database in dialogue with external expertise

Our approach is simple. Yes, it’s possible!

Greencarrier

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Company description

Greencarrier is one of the Nordic region's largest privately owned transport companies specializing in customised global transport and logistic solutions. We are the ideal choice for small and large consignments, by sea, land or air.We are the best option for companies seeking a combination of flexible systems and reliable processes, as well as customised special solutions and personal service.

Our home market is the Nordic and the countries around the Baltic sea. We have more than 800 employees in total, serving you from our local offices in Belarus, Czech Republic, China, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Poland, Slovakia, Sweden, and the UK. We work in two business areas, Greencarrier Freight Services and Greencarrier Liner Agency.