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Viaplay Group Stockholm Heltid

User Researcher

About the job

With ambitions to grow Viaplay to even more markets, we are now looking for an experienced User Researcher to help lead the way and to shape the Viaplay experience of the future. At Viaplay Group, we are passionate about developing products people love and particularly about bringing captivating experiences to our customers.   

Fun facts about us: We develop our whole product in-house and use methods like Product Discovery to make sure we create products that our customer loves. We offer a creative environment with a focus on the ongoing development and execution of a product aspiring to be at the forefront of digital user experience. We work on a great variety of platforms, have a strong design process focus integrated with the development process, and work closely with our users through needs mapping, feedback, and testing. Our ambition is to be the best company to work for in the digital industry. We constantly strive towards building strong, collaborative teams, and creating an inspiring work environment. 

The Position

In this role, you will be responsible for user-centered design research, usability testing, and contribute to setting up AB testing for our product area Attract, Acquire & Activate, where you will work closely with the product teams: Attract, Customer Acquisition, Partnerships, Onboarding, and Sustainable Reach. You will be leading the integration of insights from user insight, analytics, and design teams into the product development process. You will be a driving force in the integration of user insights into the product development process while closely with data analytics and design teams. You will collaborate tightly within cross-functional teams and partner with the rest of the product organization to ensure a company-wide consistency and delightful experience for our customers now and in the future. 

Some of your responsibilities will include:  
  • Inspire our cross-functional teams to do a bit of their own research and improve the way of working within user research and usability testing
  • Working with both data-driven insights and user insights to help drive design decisions. Scale the research and data capabilities in the teams
  • Conduct qualitative research and be competent with mixed methods research and applying/combining this with quantitative data.
  • Working within a highly collaborative team to deliver a world-class product experience
  • Plan and perform design research from explorative to validated research, applying mixed methods (qualitative & quantitative).
  • Analyze and synthesize research results to generate an understanding of what they mean for the development of our products and services.
  • Communicate insights with deliverables such as reports, personas, user journeys or service blueprints.
  • Facilitate user research for multiple platforms, such as iOS, Android, web, and big screens
  • Work closely with 16 other designers from the tech/product department, and collaborate with data analysts
  • Strengthening our speed and ability to meet the needs of our customers. 
What we are looking for   

We are looking for a User Researcher who is passionate about pushing the boundaries, has a solid experience of working with combining qualitative and quantitative data. You are passionate about customers needs, a great communicator and want to be a part of a fun team working to transform the streaming experience for our customers. You enjoy mixing qualitative and quantitative insights and engaging both users and companies with relevant and actionable insights. 

Successful candidates probably have the following experience:
  • Experience in the initial and iterative process of product development
  • Experience working with both data-driven insights and user insights to help drive design and business decisions
  • Experience working with both qualitative and quantitative methods
  • Experience in advocating for users within the organization
  • Experience working in cross-functional teams, including designers, product managers, developers, and other stakeholders
  • Experience with researching for products on multiple platforms, a good understanding of best practices and UX guidelines (such as iOS, Android, web, and big screens)
  • A good attitude, sense of humor, and ability to work humbly with others in a creative team environment
  • Experience from working with research and discovery in an iterative way where insights are generated continuously and not just upfront
What we offer you  
  • Freedom to try out new things and independent decision-making by our autonomous teams
  • A place to grow and learn from our mistakes. We have a learning and development focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks
  • An innovative environment with hack days two times a year
  • An international and diverse environment with people from all over the world working here. We have 35+ different nationalities in the office coming from different backgrounds
  • An attractive offer with a beneficial occupational pension plan, insurance plan, health care, 30 days of paid vacation, flexible work hours, and parental leave pay lift
Hit Play on your career! 

If this feels like your kind of challenge, please apply and attach your CV and cover letter. If you have any questions, please don't hesitate to contact our recruiter Hugo Dahlqvist. 

Viaplay Group AB (publ.)  is committed to equality and diversity and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you. 

Viaplay Group AB (publ.) is the Nordic region’s leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create content that is experienced around the world. We make life more entertaining by telling stories, touching lives and expanding worlds – from live sports, movies, and series to music and original shows. Headquartered in Stockholm, Viaplay Group is listed on Nasdaq Stockholm (‘VPLAY A’ and ‘VPLAY B’). 

  • Perk: New technologies New technologies
  • Perk: Team work Team work
  • Perk: Hackathon Hackathon
  • Perk: Wellbeing allowance Wellbeing allowance
  • Perk: Competent and fun colleagues Competent and fun colleagues
  • Perk: Parental leave premium Parental leave premium
Who are we

Streaming services, radio networks, TV and production companies. It's our mission to create compelling stories that reach beyond media outlets and touch people's lives.

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